Contact information

The job seeker has entered a phone number .

You can get this candidate's contact information from https://www.work.ua/resumes/18818655/

Work experience

Freelance SMM Marketing Specialist

from 09.2022 to now (4 years)
Beauty industry, Київ (Краса, фітнес, спорт)

* Create visual content and social media posts for beauty and fitness professionals.
* Perform professional photo editing and artistic retouching.
* Design engaging content that strengthens brand presence and audience engagement.
*Provide Instagram growth consultations, including content strategy, audience engagement, and personal brand development.

Retail store manager

from 03.2018 to 09.2021 (3 years 7 months)
"Bronx colors", Київ (Краса, фітнес, спорт)

Responsibilities
-Conducted active sales and provided personalized customer consultations.
-Identified customer needs and recommended products tailored to their requirements.
-Presented products and demonstrated their features and benefits.
-Handled customer objections and communicated product value using SPIN and LAER sales techniques.
-Increased average order value through upselling and cross-selling strategies.
-Managed cash transactions, inventory records, and stock control using 1C and Excel.
-Maintained customer relationships through follow-up communication and promotion updates.
Achievements
-Consistently met and exceeded sales targets.
-Sales performance during my shifts was approximately twice the average performance of other shifts.
-Increased average transaction value through product recommendations and live demonstrations.
-Built a loyal customer base with a high rate of repeat purchases.
Received positive customer feedback for excellent service and professionalism.

Customer support representative

from 09.2016 to 07.2017 (11 months)
Tire service / Tire center & service, Дистанційно (Автобізнес та автосервіс)

- Handled inbound customer calls and appointment scheduling for tire installation and maintenance services.
-Consulted customers on tire options, identifying their needs and recommending suitable products.
-Performed upselling and cross-selling of tires and additional services.
-Maintained accurate service records and coordinated scheduling to optimize shop efficiency.
Achievements:
-Consistently exceeded customer service expectations through personalized support.
-Contributed to increased sales by recommending products tailored to customer needs.
-Effectively managed multiple customer requests in a fast-paced environment.

Education

"Interregional Academy of Personnel Management" Kyiv

Management and administration; "Marketing and Advertising Activities", Київ
Higher, from 2021 to 2026 (5 years)

Bachelor's degree program included coursework in logistics, transportation management, and supply chain operations.

Additional education and certificates

English language practice course (England, Berkshire)

2024, 10 days

"English Prime" language School, Kyiv. English as a second language: Upper- intermediate 2

2025

"English Prime" Language School, Kyiv. Listening course

2026

"Callan method school" General English Program (B1 Level)

2023-2024

Knowledge and skills

• Володіння англійською : B2 (Upper-intermediate)
• Educability
• Communicability
• Strong memory
• Self-disciplined
• Gregarious outgoing personality
• Attentiveness
• Accuracy
• Result-oriented
• Driving licence cat. B

Language proficiencies

English — above average

Additional information

Hello! ))) My name is Kateryna. I am keen on interior design, personal style, and fitness, and I regularly work out at the gym. I am currently studying English and plan to learn an Asian language in the future. I also love traveling. So far, I have visited six countries: Italy, the United Kingdom, Poland, Germany, Austria, the Vatican. I hope to visit many more countries in the future and explore as much of the world as possible.
I enjoy meeting new people and would be happy to become part of your team!