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Nadiya
Customer service representative
- Considering positions:
- Customer service representative, Менеджер з продажу, Office manager, Project-менеджер, Диспетчер, Спеціаліст техпідтримки
- City of residence:
- Odesa
- Ready to work:
- Odesa, Remote
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Nadiya Zozulya
Customer service representative
Phone: [open contact info ](look above in the "contact info" section) | Email: [open contact info ](look above in the "contact info" section) | Location: Odesa, Ukraine
Languages: English (Upper-Intermediate), Ukrainian (Native), Russian (Native), Portuguese (A1).
Customer-oriented and highly organized Professional with 10 years of experience in customer relations, sales, and cross-cultural communication. Possesses 8 years of experience living and working in North America (Canada), bringing a deep understanding of Western customer service standards and business etiquette. Proven ability to thrive in fast-paced, high-stress environments, handle heavy phone volumes, and coordinate complex tasks. A quick learner and reliable team player with recent certification in Project Management, ready to provide exceptional support for an international logistics team.
KEY SKILLS & COMPETENCIES
• Customer Support: Daily client communication, inbound call handling, client retention, conflict resolution.
• Operations & Logistics: Data entry and management, inventory tracking, workflow coordination.
• Core Strengths: Fast learner, high stress tolerance, self-organization, leadership, and proactive teamwork.
• Software & Tech: PC Proficient, Microsoft Office (Word, Excel), Google Suite, CRM (Salesforce), Slack, Confluence, Chat GPT, Gemini.
WORK EXPERIENCE
Collection Agent | MJR Capital Services Inc. | 09/2017 – 06/2018
Toronto, Canada
• Managed high volumes of daily communication and incoming/outbound calls with North American clients in a fast-paced corporate environment.
• Demonstrated exceptional patience, empathy, and active listening to resolve conflicts and secure payment agreements under stressful conditions.
• Maintained accurate client data records and adhered strictly to strict organizational compliance and deadlines.
Sales Representative | Bausch + Lomb | 10/2006 – 03/2012
Odesa, Ukraine
• Communicated daily with clients and vendors to achieve sales targets and build long-term corporate relationships.
• Coordinated product logistics, managed inventory data, and ensured timely delivery schedules.
• Adapted quickly to changing client requests, ensuring a friendly and helpful customer experience.
Freelance Translator, Proofreader & Content Specialist | 04/2019 – 06/2025
Braga, Portugal (Remote)
• Managed independent workflows, negotiated deadlines, and organized daily tasks with international clients.
• Maintained high levels of self-organization while processing complex technical data and marketing materials.
• Utilized digital communication tools to ensure clear, prompt, and professional updates to global partners.
Advertising Specialist | National University "Odessa Maritime Academy" | 09/2007 – 02/2012
Odesa, Ukraine
• Handled incoming inquiries from prospective students and external partners, delivering exceptional service.
• Managed website updates, coordinated digital content, and collaborated with a cross-functional team to execute promotional campaigns.
EDUCATION & CERTIFICATIONS
• Diploma in Project Management, Alison Learning (2025)
• Diploma in Software Testing (QA), Alison Learning (2025)
• Specialist/Bachelor’s Degree in Ukrainian Philology and Literature, Odesa National University named after I.I. Mechnikov (2002 – 2007)
• Driver’s License: Category B.
Customer service representative
Phone: [
Languages: English (Upper-Intermediate), Ukrainian (Native), Russian (Native), Portuguese (A1).
Customer-oriented and highly organized Professional with 10 years of experience in customer relations, sales, and cross-cultural communication. Possesses 8 years of experience living and working in North America (Canada), bringing a deep understanding of Western customer service standards and business etiquette. Proven ability to thrive in fast-paced, high-stress environments, handle heavy phone volumes, and coordinate complex tasks. A quick learner and reliable team player with recent certification in Project Management, ready to provide exceptional support for an international logistics team.
KEY SKILLS & COMPETENCIES
• Customer Support: Daily client communication, inbound call handling, client retention, conflict resolution.
• Operations & Logistics: Data entry and management, inventory tracking, workflow coordination.
• Core Strengths: Fast learner, high stress tolerance, self-organization, leadership, and proactive teamwork.
• Software & Tech: PC Proficient, Microsoft Office (Word, Excel), Google Suite, CRM (Salesforce), Slack, Confluence, Chat GPT, Gemini.
WORK EXPERIENCE
Collection Agent | MJR Capital Services Inc. | 09/2017 – 06/2018
Toronto, Canada
• Managed high volumes of daily communication and incoming/outbound calls with North American clients in a fast-paced corporate environment.
• Demonstrated exceptional patience, empathy, and active listening to resolve conflicts and secure payment agreements under stressful conditions.
• Maintained accurate client data records and adhered strictly to strict organizational compliance and deadlines.
Sales Representative | Bausch + Lomb | 10/2006 – 03/2012
Odesa, Ukraine
• Communicated daily with clients and vendors to achieve sales targets and build long-term corporate relationships.
• Coordinated product logistics, managed inventory data, and ensured timely delivery schedules.
• Adapted quickly to changing client requests, ensuring a friendly and helpful customer experience.
Freelance Translator, Proofreader & Content Specialist | 04/2019 – 06/2025
Braga, Portugal (Remote)
• Managed independent workflows, negotiated deadlines, and organized daily tasks with international clients.
• Maintained high levels of self-organization while processing complex technical data and marketing materials.
• Utilized digital communication tools to ensure clear, prompt, and professional updates to global partners.
Advertising Specialist | National University "Odessa Maritime Academy" | 09/2007 – 02/2012
Odesa, Ukraine
• Handled incoming inquiries from prospective students and external partners, delivering exceptional service.
• Managed website updates, coordinated digital content, and collaborated with a cross-functional team to execute promotional campaigns.
EDUCATION & CERTIFICATIONS
• Diploma in Project Management, Alison Learning (2025)
• Diploma in Software Testing (QA), Alison Learning (2025)
• Specialist/Bachelor’s Degree in Ukrainian Philology and Literature, Odesa National University named after I.I. Mechnikov (2002 – 2007)
• Driver’s License: Category B.
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The candidate's resume is posted at https://www.work.ua/resumes/18842202/