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Софія

Customer Support Consultant (English)

City of residence:
Kyiv
Ready to work:
Remote

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SOFIA REFEL
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Khmelnytskyi-Kyiv, Ukraine

EXPERIENCE

English Tutor, 2022-current time
Delivering personalised English lessons to students of various ages
Preparing students for school tests, external exams, and improving overall communication skills
Supporting students in overcoming language barriers and building confidence

Chaperone, 2021, Radioaktivefilm
Chaperon foreigners during their stay in Kyiv (starting from the meeting at the airport)
Overseeing the well-being of the foreign group
Providing translation via communication
Helping with all personal requests
Running errands and gathering supplies
Organisation of meal and snacks for the international group
Responding to requests from production

Language Training, United Kingdom – 2018
Short-term intensive English course
Participated in a one-month immersive language and cultural program in the UK
Improved practical communication skills through daily interaction with native speakers

Language and Cultural Program, Spain – 2022
Language immersion experience
Completed a language and cultural study program in Spain

Erasmus+, Spain – 2026
Ascend Futures: European Initiative for Youth Empowerment and Global Opportunities
Completed an international training program on teamwork, leadership, intercultural communication, and youth empowerment.

EDUCATION
Kyiv National Linguistic University, 2021-2025 Philology Faculty, Spanish Language and the second western European Language (English), Bachelor Degree
Ivan Franko National University of Lviv, 2025 – present
Master’s Degree in Business and Administration in Public and Corporate Structures

LANGUAGES
English: fluent (С1)
Spanish: intermediate (B1)
Ukrainian: native

PERSONAL QUALITIES

Diligent
Communicative
Fast-learner
Flexible
Stress-resistant
Team-minded

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