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Customer support representative
- Considering positions:
- Customer support representative, HR-менеджер, HR people partner
- City of residence:
- Dnipro
- Ready to work:
- Remote
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Liubov
Kireitseva
CUSTOMER SUPPORT
REPRESENTATIVE
[open contact info ](look above in the "contact info" section) Languages
[open contact info ](look above in the "contact info" section)
English | B2
Dnipro, Ukraine Ukrainian | Native
Education Experience
2020-2024 2022-2026
Dnipro State University of CUSTOMER SUPPORT
Internal Affairs Risk Management Representative
Chargeback processing from the moment of submitting
Work Experience evidence to the bank to explaining the situation to the
client and reasonably closing/winning the dispute in our
favour.
- Processing chargebacks Checking transactions for risk factors, such as credit card
- Verification of transactions testing, phishing, abuse of promotions, etc.
- Dealing with hacks Handling cases related to account hacking or loss of
personal data.
- Customer verification
- Feedback processing Customer verification in case of risk factors in the format
of ID or payment descriptor.
- Full customer support via
email Processing feedback, transferring feedback to the
relevant departments for improvement, correcting
customers' impressions of the company, if necessary.
Customer support via tickets/email: fast, attentive,
informative.
Skills
CustomerFocus Confluence
Team Work Google Forms Critical Thinking CRM systems Time management Stripe
Kireitseva
CUSTOMER SUPPORT
REPRESENTATIVE
[
[
English | B2
Dnipro, Ukraine Ukrainian | Native
Education Experience
2020-2024 2022-2026
Dnipro State University of CUSTOMER SUPPORT
Internal Affairs Risk Management Representative
Chargeback processing from the moment of submitting
Work Experience evidence to the bank to explaining the situation to the
client and reasonably closing/winning the dispute in our
favour.
- Processing chargebacks Checking transactions for risk factors, such as credit card
- Verification of transactions testing, phishing, abuse of promotions, etc.
- Dealing with hacks Handling cases related to account hacking or loss of
personal data.
- Customer verification
- Feedback processing Customer verification in case of risk factors in the format
of ID or payment descriptor.
- Full customer support via
email Processing feedback, transferring feedback to the
relevant departments for improvement, correcting
customers' impressions of the company, if necessary.
Customer support via tickets/email: fast, attentive,
informative.
Skills
CustomerFocus Confluence
Team Work Google Forms Critical Thinking CRM systems Time management Stripe
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The candidate's resume is posted at https://www.work.ua/resumes/18854277/