Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18866361/

Work experience

Customer Support Representative

from 05.2025 to 04.2026 (1 year)
UrbanCart, Дистанційно (IT)

Managed customer inquiries regarding order status, shipping delays, technical issues, and product information via email and live chat, resolving up to 60+ tickets daily.

Processed returns, exchanges, and refunds accurately according to company policies using the Shopify admin panel.

Liaised with fulfillment centers and shipping carriers to investigate lost packages and coordinate swift replacements.

Maintained a high level of empathy and professionalism when handling complaints, achieving a Customer Satisfaction (CSAT) score of 89%.

Адміністратор

from 12.2024 to 04.2025 (5 months)
LevelUp Cyber Arena, Кривий Ріг (IT)

Managed front-desk operations, including customer check-ins, PC bookings, and payment processing for a busy gaming lounge using Senet software.

Provided prompt first-line technical support to guests, troubleshooting basic hardware issues and resolving software or account login errors.

Addressed customer complaints and effectively de-escalated conflicts in real-time to maintain a welcoming and safe environment.

Maintained accurate shift logs, monitored the status of technical equipment, and reported complex system issues to the senior technician.

Education

Kryvyi Rih National University

Bachelor of Law, Кривий Ріг
Unfinished higher, from 2023 to 2027 (4 years)

Kryvyi Rih National University

Bachelor of Automotive Engineering, Кривий Ріг
Unfinished higher, from 2023 to 2027 (4 years)

Knowledge and skills

• Комунікабельність
• Технічна підтримка користувачів
• Клієнтська підтримка
• Робота з клієнтами
• CRM
• E-commerce
• Прийом та обробка замовлень
• Англійська мова
• Листування з клієнтами
• Zendesk
• Урегулювання конфліктів
• Клієнтоорієнтованість
• Уміння працювати в режимі багатозадачності
• Емпатійність

Language proficiencies

• English — advanced
• Ukrainian — fluent