Роман

Roman Bratishchev [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Chief Operating Officer · Director of Operations · [open contact info](look above in the "contact info" section)
Organizational Change Leader Kyiv, Ukraine · Remote-first · EMEA

Operating Principles: Speak Clients’ Language · Be Predictable · Strive for End-to-End Functional Mastery · Add Value ·
Keep Costs Lean · Simplify Complexity · Deliver Control as a Service · Be Replaceable · Align to Clients Directly

Operational and engineering leader with 28 years of experience — 13+ years in COO-level roles — building lean, client-focused
operational organizations for global tech companies. Hands-on in driving organizational change at scale, from discovery through
deployment, as a partner to engineering and product leadership. Track record of integrating M&A-ed companies, and delivering
business continuity through crisis. Proven at $1.2B scale across 15,000+ people in 12 countries. Reports to CEO / COO level.

CORE COMPETENCIES

✦ Strategic Change Management ✦ Lean Operations ✦ Business Stakeholder Engagement
✦ Organizational and Process Design ✦ Leadership Development ✦ Business Reporting and Analytics
✦ Business Continuity Planning ✦ PnL Management and Rationalization ✦ Compliance and Audits
✦ M&A Integration ✦ Operations Automation ✦ Program and Project Management

CAREER HIGHLIGHTS

90% of $1.2B annual revenue volume automated via straight-through Order-to-Cash pipeline

3,800+ employees' continuity secured with zero revenue impact through active armed conflict in Ukraine

3,500+ employees relocated or re-onboarded in strategic Russia exit — no loss of global clients, no legal claims

25% YoY business growth enabled in Automotive Engineering LOB — $210M+, 2,800+ engineers

1.5% → 0.8% optimized operational support cost in Financial Services LOB (% of annual revenue)

4x built operational support teams from scratch across distinct companies and LOBs

2 M&A integrations completed within 6 months each — zero loss of acquired domain talent

PROFESSIONAL EXPERIENCE

Sr Director of Global Operations (COO function) Oct 2019 – Mar 2026
Luxoft (a DXC technology company), Corporate Services | Ukraine · Global · Remote
Owned global operational services for a $1.2B IT services company: 15,000+ employees, 300+ clients, 1,100+ managers served
▸ Managed 5 functional directors (Billing & Cash Collection, Reporting & Analytics, Process Quality Assurance, and Managerial
& Executive Assistance), overseeing 250+ specialists across 12 countries, owned $6.9M annual budget.
▸ Co-leader of Shared Service Center Consolidation: company-wide integration of operational services (11 functions, 350
specialists), reducing operational overhead by 10%, zero service disruption to the business throughout the transition.
▸ Owner of Order-to-Cash Automation: 90% of total revenue volume (~$1.1B) automated via straight-through processing.
▸ Leader of Strategic Exit from Russia: massive divestment of Russian branch – 3,500+ employees either relocated or
re-onboarded by local clients, 4 offices closed, no legal claims, no loss of business with international clients.
▸ Co-leader of Business Continuity in Ukraine (start of 2022 war): continuity planning for 3 offices with 3,800 employees
onboard – established 5 emergency hubs, power and connectivity backup, and phased evacuation protocol.
▸ Additional organizational change mandates: shared Executive Assistance Center for CxO/VP level, Financial & Quality Risk
Assessment across 300+ accounts, company-wide Client Project Register (900+ projects).

May 2026 · Roman Bratishchev · Page 1 of 2
M&A Integration Director (1y) · Director of LOB Operations (2.5y) Mar 2016 – Sep 2019
Luxoft, Automotive Engineering LOB | Ukraine · Global
Rebuilt and headed operational support for 2,800+ employees, $210M+; led M&A integration and Solutioning Center setup
▸ Enabled 25% YoY business growth for 2 years while keeping operations costs below 0.7%, owned $1.5M annual budget.
▸ Raised internal clients’ satisfaction rating from Satisfactory to Match-and-Exceed Expectations across all functions.
▸ Fully rebuilt and scaled globally 7 operational functions: Financial Modelling & Forecasting, Reporting & Analytics, Sales
Support, Client Contracting & Billing, Process Quality Assurance, Managerial Assistance, and Automation services.
▸ Established operational practices: Service Catalogues, KPIs, Quality Levels, Internal Client Portal & Surveys, CI Cycle.
▸ M&A: headed full operational and business integration of 2 companies – within 6 months and no loss of domain experts.
▸ Solutioning: co-led go-to-market and financial setup of 4 automotive offerings, secured R&D budget approvals ($3.5M).

Engineering Director · Head of Kyiv Site (1y) · Director of LOB Operations (2.5y) Nov 2010 – Feb 2016
Luxoft, Financial Services LOB | Ukraine · Global
Headed operational support & site leadership for 1,600+ employees, $160M+; opened Kraków & Wrocław, closed Moscow sites
▸ Optimized operations cost from 1.5% to 0.8%, planned and controlled $1.3M annual budget.
▸ Eliminated a persistent $2.3M monthly cash collection shortfall, de-risked Kyiv site by relocating 180 engineers to Kraków.
▸ Built from scratch: Financial, Reporting & Analytics, People Partners, Quality Assurance, and Automation service teams.
▸ Established HR practices: Employee Lifecycle & Retention, Competence Assessment & Development, Background Check.
▸ Led compliance, annual audits, business continuity, and operations for $40M+ / 440+ employees’ delivery center.
As Engineering Director, streamlined divisional management model and led engineering division (70+ engineers, $6M+)

Engineering Director · Head of Country Business Unit (2y) Sep 2006 – Apr 2010
GlobalLogic, Consumer & Enterprise Services LOB | Ukraine
Owned business development & BU service delivery: 240+ engineers, $11M+, 20+ clients, 34% YoY growth for 2 consecutive FYs
▸ Navigated 2008 global financial crisis with 30+% annual business growth that year.
▸ Decreased management and bench overhead from 5.2% to 4.0%; reduced regretted attrition from 10% to below 6%.
▸ Established a dedicated Sales Proposal Development Center, won deals with 11 new clients.

Software Engineer · Team Lead · Project Manager (3.5y) Mar 1995 – Aug 2006
SC Physicon · Bellcore (later Telcordia Technologies) · Miratech | Russia · US-based 3+ years · Ukraine
Telecom and educational software engineering; Fixed Price project management; established CMM3-compliant Configuration &
Change Management, and Risk Management processes; member of CMM3 Assessment Team and SEPG

SYSTEMS & TOOLS
Reporting & BI MS Power BI · Tableau · PowerPivot (MS Excel)
CRM, ERP & Ops Platforms Salesforce · IBM Cognos · SAP Concur · Cornerstone · Atlassian Confluence · MS SharePoint
AI & Productivity Claude · ChatGPT · Gemini · MS Project · Atlassian Jira · Trello · Miro · SurveyMonkey

EDUCATION
MBA, with Distinction Heriot-Watt University, Edinburgh Business School 2013
MSc in Applied Mathematics & Physics, with Distinction Moscow Institute of Physics and Technology 1998

ADDITIONAL
Languages: English (full professional proficiency) · Ukrainian (conversational) · Russian (native)
Interests: Python and AWS (active learner) · Drums · Tech startup co-founder (2010, 2017) · Accounting Co-tutor (2013)
Trainings: Change Leadership · Organizational Management · Theory of Constraints · Quantitative & Risk Management

May 2026 · Roman Bratishchev · Page 2 of 2