Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18880422/

Work experience

Travel manager

from 04.2023 to now (3 years 5 months)
Travel agency Simply Travel, Дистанційно (Туризм)

I am working with international clients and coordinating travel arrangements, transportation,
accommodations, and customer support services.
As for activities, I receive calls, handling inbound emails, working in Live Chat.

Customer service manager

from 04.2023 to now (3 years 5 months)
International online platform, Дистанційно (Телекомунікації, зв'язок)

Providing customer support via email and live chat, assisting customers with their requests, resolving issues, communicating with partners, reviewing user accounts, and handling daily administrative tasks.

Customer support representative

from 01.2020 to 04.2023 (3 years 4 months)
Wizz Air, Дніпро (Туризм)

I started as a customer support representative handling inbound customer calls and
assisting passengers with booking issues, flight changes, cancellations, general inquiries etc
Later promoted to the email complaints department, where I handled customer claims.
Also I worked in Live Chat.
After a second promotion, I worked in the Legal Claims Department, processing claims
related to delayed and cancelled flights, lost or damaged baggage etc

Education

нметау

Документознавство, Дніпро
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Пользователь ПК
• Неконфліктність
• Монтаж коротких відео
• Переклад з англійської
• Викладання англійської мови
• Технічна підтримка користувачів
• Адміністрування сайту
• Організація внутрішнього туризму
• Організація міжнародного туризму
• Нічні зміни

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Spanish — beginner