Костянтин
VIP Support Manager
- Employment type:
- full-time, part-time
- Age:
- 26 years
- City of residence:
- Odesa
- Ready to work:
- Odesa, Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/18882807/
Work experience
VIP Support Manager
from 09.2024 to now
(2 years)
NDA, Дистанційно (IT)
Communication and support for VIP iGaming clients, verification assistance, conflict resolution, special bonus offers and promotions, player LTV analysis and monitoring, and player retention.
Customer support manager
from 06.2022 to 09.2024
(2 years 4 months)
NDA, Дистанційно (IT)
Customer support (chats, email, calls) in the iGaming industry on project issues, conflict resolution, communication with VIP/Finance departments, ticket creation (Jira), customer retention.
Education
Одеський національний морський університет
Логістика, Одеса
Higher, from 2019 to 2023 (4 years)
Knowledge and skills
- Дисциплінованість
- Jira
- Confluence
- Ведення CRM
- MS Excel
- Google Docs
Language proficiencies
- Ukrainian — fluent
- English — advanced
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The candidate's resume is posted at https://www.work.ua/resumes/18882807/