Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/18882807/

Work experience

VIP Support Manager

from 09.2024 to now (2 years)
NDA, Дистанційно (IT)

Communication and support for VIP iGaming clients, verification assistance, conflict resolution, special bonus offers and promotions, player LTV analysis and monitoring, and player retention.

Customer support manager

from 06.2022 to 09.2024 (2 years 4 months)
NDA, Дистанційно (IT)

Customer support (chats, email, calls) in the iGaming industry on project issues, conflict resolution, communication with VIP/Finance departments, ticket creation (Jira), customer retention.

Education

Одеський національний морський університет

Логістика, Одеса
Higher, from 2019 to 2023 (4 years)

Knowledge and skills

• Дисциплінованість
• Jira
• Confluence
• Ведення CRM
• MS Excel
• Google Docs

Language proficiencies

• Ukrainian — fluent
• English — advanced