Valeriy
Спеціаліст help desk
- Age:
- 24 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Valerii Brovchuk, 24 years old
Location: Kyiv, Ukraine (GMT +3)
Mobile phones: [
E-mail: [
Languages: English — B1
Technical Support Specialist / Help Desk Specialist
Remote, Full-time
Experience and Skills:
Position:
Period:
SMM (Social Media Marketing) Manager
04/2024 – 05/2025
Responsibilities:
• Provided technical consultations and resolved complex customer inquiries via messaging platforms.
• Acquired new clients using various company-provided platforms and managed customer relationships.
• Processed a high volume of customer requests quickly and efficiently.
• Worked with CRM systems and maintained documentation and databases.
• Advised clients on technical aspects of products and services.
• Optimized communication and request-handling processes.
Technical Skills & Tools:
Zendesk, TeamViewer, AnyDesk, Slack, Notion, AmoCRM, Microsoft Office, MicroSIP, Zoiper.
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The candidate's resume is posted at https://www.work.ua/resumes/18888309/