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Customer support representative, фахівець з оскарження операцій
- City of residence:
- Kamianske
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/18896988/
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PAVLO MYKHAILOVSKYI
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Customer Support Agent
@coffeeein
SUMMARY
I am a specialist with many years of experience in customer communications, and I have been in the support
field for more than a year now. I would love to help your company ensure customer satisfaction by effectively
communicating solutions and troubleshooting problems through various channels, such as phone, email, or chat.
I am looking for a company where I can be useful in accomplishing this goal.
EDUCATION PROFESSIONAL EXPERIENCE
Vasyl Stus National University of Customer Support Agent
Donetsk 2004 - 2008 Namecheap, Inc (Zone 3000) | Jan 2025 - Present
Bachelor's degree in Political Sciences
Jan 2026 - Present: Risk Management representative
Check transactions for fraud and provide refunds
Process chargebacks and financial disputes, submit evidence
SKILLS Lock/unlock accounts
Verify payments and resolve payment issues via emails
Team Work Jan 2025 - Jan 2026: Private Email representative
Excellent verbal and written Configure the domain names for using email services (DNS
communication skills records)
Strong adaptation skills Set up DNS nameservers
Detail-oriented and able to handle Add email service to email clients and different email apps on
multiple tasks simultaneously different platforms
Willingness to learn Navigate clients through the website
Effective listening skills Renew clients’ services, cancel, and issue a refund
Provide complete answers to the presales questions
LANGUAGES Employee training manager
Bauer | 2021 - 2022
English - B2 Developed training programs
Ukrainian - Native Conducted training sessions
Russian - Native Monitored and evaluated training effectiveness
Spanish A2 Collaborated with department heads
Ensured compliance
Client service manager in call-center
AWARDS Bauer | 2013 - 2021
Informed clients about new products and actions
Jul 2025 | Namecheap Solved clients' issues with products and the company's services
Customer’s best friend Provided administrative support, including answering phone
Oct 2014 | Bauer calls, preparing reports, and processing the KPI statistics, both
The Best Employee of the Year personal and the team’s
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Customer Support Agent
@coffeeein
SUMMARY
I am a specialist with many years of experience in customer communications, and I have been in the support
field for more than a year now. I would love to help your company ensure customer satisfaction by effectively
communicating solutions and troubleshooting problems through various channels, such as phone, email, or chat.
I am looking for a company where I can be useful in accomplishing this goal.
EDUCATION PROFESSIONAL EXPERIENCE
Vasyl Stus National University of Customer Support Agent
Donetsk 2004 - 2008 Namecheap, Inc (Zone 3000) | Jan 2025 - Present
Bachelor's degree in Political Sciences
Jan 2026 - Present: Risk Management representative
Check transactions for fraud and provide refunds
Process chargebacks and financial disputes, submit evidence
SKILLS Lock/unlock accounts
Verify payments and resolve payment issues via emails
Team Work Jan 2025 - Jan 2026: Private Email representative
Excellent verbal and written Configure the domain names for using email services (DNS
communication skills records)
Strong adaptation skills Set up DNS nameservers
Detail-oriented and able to handle Add email service to email clients and different email apps on
multiple tasks simultaneously different platforms
Willingness to learn Navigate clients through the website
Effective listening skills Renew clients’ services, cancel, and issue a refund
Provide complete answers to the presales questions
LANGUAGES Employee training manager
Bauer | 2021 - 2022
English - B2 Developed training programs
Ukrainian - Native Conducted training sessions
Russian - Native Monitored and evaluated training effectiveness
Spanish A2 Collaborated with department heads
Ensured compliance
Client service manager in call-center
AWARDS Bauer | 2013 - 2021
Informed clients about new products and actions
Jul 2025 | Namecheap Solved clients' issues with products and the company's services
Customer’s best friend Provided administrative support, including answering phone
Oct 2014 | Bauer calls, preparing reports, and processing the KPI statistics, both
The Best Employee of the Year personal and the team’s
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The candidate's resume is posted at https://www.work.ua/resumes/18896988/