Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/18907464/

Work experience

Customer support representative

from 05.2025 to now (1 year 5 months)
The Customer's Nest, Дистанційно (Консалтинг, бухгалтерія, аудит)

Managed day-to-day customer service operations, ensuring smooth and consistent
service delivery across all client-facing channels
Handled incoming customer inquiries, complaints, and escalations on behalf of client
businesses, resolving issues promptly and professionally
Monitored and tracked open tickets and service requests, ensuring timely follow-up
and resolution
Maintained accurate records of customer interactions, feedback, and outcomes
using CRM tools

Customer support representative

from 02.2024 to 05.2025 (1 year 4 months)
The Travel Hunters, Дистанційно (Туризм)

Managed real-time booking confirmations, ensuring all reservations were processed
and confirmed
Coordinated hotel, apartment, guest house, serviced apartment, and resort listings
to ensure accurate content, pricing, and availability
Handled booking modifications, cancellations, and complaints, resolving issues
promptly to maintain guest satisfaction and repeat business
Collaborated with the operations team to ensure compliance and alignment

English teacher

from 09.2019 to now (7 years)
Green Country, Дистанційно (Освіта, наука)

Delivered clear and structured communication to support student understanding of
learning objectives and curriculum expectations
Provided individualized guidance and ongoing support to students with varying needs, ensuring effective comprehension and progress
Maintained consistent communication with parents and school administrators, providing
updates on performance, behavior, and development
Identified learning challenges and communicated tailored strategies to support student
improvement and engagement

Education

Bogomolets National Medical University

Masters of Medicine, Київ
Higher, from 2016 to 2022 (6 years)

Knowledge and skills

• Організованість
• Data management
• Understandability
• Робота з рахунками
• Мультиканальна підтримка
• Вирішення скарг
• Деескалація конфліктів
• Управління тікетами
• Ведення CRM
• Google Docs
• Google Sheets
• Google Drive
• MS Excel
• Competent oral and written language
• Відповідальність

Language proficiencies

English — fluent