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Work experience

Product manager

from 01.2024 to 05.2026 (2 years 5 months)
IntelliBoard Inc., Дистанційно (IT)

- Led and contributed to product development of IntelliBoard Lite, Freemium, and IntelliCart solutions, aligning feature improvements with business and customer needs
- Collaborated closely with cross-functional teams (engineering, support, stakeholders) on feature planning, backlog prioritization, business requirements, and release validation
- Led development of 20+ product improvements across reporting, e-commerce, payment systems, subscriptions, and customer-facing and monetization workflows
- Conducted onboarding and implementation sessions for 50+ clients, including universities and corporate organizations
- Managed multiple concurrent client implementations and product-related initiatives (5–15 on average), supporting onboarding, issue resolution, and product adoption
- Identified process gaps, coordinated improvements across teams, and helped streamline customer onboarding and support workflows
- Performed competitor, market, and customer feedback analysis within LMS analytics space to identify customer pain points and support product decisions
- Prepared product and process documentation, requirements, and implementation guidelines, improving cross-team collaboration and reducing repetitive support effort

Customer support representative

from 02.2020 to 12.2023 (3 years 11 months)
IntelliBoard Inc., Дистанційно (IT)

- Collaborated with engineering and stakeholders on product improvements, requirements gathering, and feature validation
- Translated customer pain points into product recommendations and backlog inputs
- Conducted onboarding, implementation, and product enablement for LMS clients
- Managed ticketing system and client communication
- Participated in functional testing, documentation, and release readiness
- Developed complete customer-facing product documentation from scratch, improving self-service support and user onboarding

Support manager

from 07.2018 to 01.2020 (1 year 7 months)
Академия Смарт, ООО, Харків (IT)

- Provided technical support and troubleshooting for LMS-related systems and client issues
- Assisted with customer communication, issue investigation, and resolution processes
- Supported onboarding and technical implementation activities for customers
- Collaborated with internal technical teams to resolve platform and integration-related issues

Education

Національний технічний університет "Харківський політехнічний інститут"

Комп’ютерна інженерія та програмування, Комп'ютерні науки - Бізнес-аналітика, Харків
Higher, from 2018 to 2019 (1 year)

Рівень - магістр

Національний технічний університет "Харківський політехнічний інститут"

Комп’ютерна інженерія та програмування, Програмна інженерія, Харків
Higher, from 2014 to 2018 (4 years)

Рівень - бакалавр

Knowledge and skills

• Product strategy
• Product management
• Product ownership
• Project coordination
• Уміння розставляти пріоритети
• Розробка SaaS-проєктів
• Analytical thinking
• Functional testing
• QA manual
• Stakeholder management
• Work with clients
• Technical support for users
• Onboarding for staff
• Requirements analysis
• Аналіз вимог
• Ведення технічної документації
• Ведення документації
• Написання тестової документації
• Documentation management
• IT project management
• Project life cycle
• Acceptance testing
• Agile
• Scrum
• Kanban
• Work with customers
• Jira
• Confluence
• Notion
• Zendesk
• Moodle
• Blackboard
• Canvas
• D2L
• Figma
• Miro
• Користувач Salesforce
• Nutshell
• Stripe
• PayPal
• Планування проєкту
• Управління проєктами
• Збір вимог
• Cross-functional Collaboration
• Dashboard & Reporting Systems
• LMS Integrations
• Customer Feedback Analysis

Language proficiencies

• English — advanced
• Ukrainian — fluent