Артем
Менеджер по роботі з клієнтами
- Considering positions:
- Менеджер по роботі з клієнтами, Менеджер з продажу, Спеціаліст з продажу, Оператор call-центру, Фахівець роботи з клієнтами, Менеджер роботи з клієнтами, Менеджер партнерської програми, Начальник з продажів
- Age:
- 19 years
- City:
- Kyiv
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/18944019/
Uploaded file
This resume is posted as a file. The quick view option may be worse than the original resume.
Junior SDR | Customer Support Specialist | Lead Generation Assistant
Location Email Languages
Spain (Remote EU / [
International) | English - B1-B2
PROFILE
Customer Support Specialist with 6+ months of experience in a high-volume, KPI-driven call center
environment within the telecommunications/service industry. Experienced in inbound and outbound
communication, objection handling, escalation management, and CRM-based workflows.
Currently transitioning into Sales Development (SDR), with focus on outbound prospecting, lead
qualification, and pipeline generation in SaaS and B2B environments.
EXPERIENCE
Customer Support Representative
Telecommunications / Service Industry | Remote / Office
• Managed high-volume inbound and outbound customer communication
• Handled complaints, escalations, and objection-heavy interactions
• Identified customer needs and provided tailored solutions
• Worked with CRM systems: data entry, updates, and customer records
• Operated in a KPI-based environment: quality, speed, and resolution metrics
• Followed structured scripts while adapting communication style to each client
• Developed conflict resolution, active listening, and de-escalation skills
CORE SKILLS
• Customer communication (B2C / B2B) • CRM systems: HubSpot / Salesforce basics
• Objection handling & conflict resolution • Pipeline & funnel understanding
• Sales Development Representative • Problem solving under pressure
fundamentals • Fast learning, discipline & adaptability
• Lead generation & outbound prospecting
(entry-level)
TOOLS
CRM systems, HubSpot basics, Salesforce basics, LinkedIn, Google Workspace, Excel / Google Sheets
LANGUAGES
Ukrainian - Native English - B1-B2 (actively improving)
Russian - Native Slovak - A2 | Spanish - Basic
EDUCATION
Technical / Analytical Background (Geodesy Studies)
Structured thinking, data handling, precision-based work, and analytical problem-solving.
CAREER OBJECTIVE
To obtain a remote SDR, Customer Support, or Customer Success role in an international company,
where I can apply strong communication skills, develop in B2B sales, and grow into a full-cycle
Account Executive role.
Similar candidates
-
Менеджер по роботі з клієнтами
35000 UAH, Kyiv -
Менеджер по роботі з клієнтами
85000 UAH, Kyiv -
Менеджер по роботі з клієнтами
Kyiv, Remote -
Менеджер по роботі з клієнтами мережі супермаркетів
Kyiv -
Менеджер по роботі з клієнтами
50000 UAH, Kyiv -
Менеджер по роботі з ключовими клієнтами
Kyiv, Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/18944019/