Ruslan

Ruslan Korenchuk
Customer Support / Client Care Specialist | Remote
Odesa, Ukraine / Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Objective
Reliable, detail-oriented Customer Support / Client Care Specialist with 20+ years of client-facing experience in premium sales. Comfortable with both
written and verbal communication, with a soft preference for night/evening shifts and part-time schedules. Known for calm, analytical handling of
complex or emotionally charged situations and a strong root-cause (RCA) approach to problem-solving.

Key Skills
Written & Verbal Client Communication: Confident written correspondence (chat, email, tickets); developing spoken English. Skilled at
building rapport, handling objections, and closing inquiries to resolution.
Client Relations & De-escalation: 20+ years of experience managing expectations in the premium sales segment. Proven track record of
resolving complex or tense situations calmly.
CRM & Documentation: Hands-on experience with CRM systems (Bitrix24, 1C), proposal preparation, and client record management.
Analytical Mindset: SQL-certified (100/100); strong root-cause analysis (RCA) orientation and attention to detail.
Support Terminology (self-studied): CSAT, NPS, FRT, AHT, SLA, RCA, L1/L2/L3 support tiers, KB.

Professional Experience

Co-Founder & Director, Door Sales Division
GROSSETO Interior Studio, Odesa | 2005 — 2013
Managed full-cycle operations: negotiated with European manufacturers, built long-term partnership agreements.
Resolved complex issues for architects and VIP clients, ensuring project requirements were met.
Achievement: #1 in Ukraine in LONGHI sales volume (2006).

Salon Director
"Studio 58" Door Salon, Odesa | 1999 — 2003
Led the sales team and managed regional performance plans.
Separate product line: official distributor/representative in Ukraine for MOTTURA, Italian lock manufacturer.
Sales Manager / Client Consultant
Paolo Rossi, Holz, FORTE, Odesa | 1997 — 2022
Consulted clients, managed order workflows in CRM (Bitrix24, 1C), and processed technical documentation.

Education & Training
DAN IT School: Data Analytics Program — SQL: Certified (100/100); Python: coursework studied, not certified.
Hillel IT School: Internet Marketing Course (Certified).

Languages
Ukrainian / Russian — Native
English — Intermediate (B1)

Job Preferences
Communication: Written (chat, email, tickets) preferred, with growing comfort in verbal communication.
Schedule: Soft preference for night/evening shifts; open to day shifts as well.
Employment type: Soft preference for part-time; open to full-time roles.