Ruslan

Ruslan Korenchuk
Night Shift Customer Support / Written Communication Specialist
Odesa, Ukraine / Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @Ruslan_Korenchuk

Objective
Seeking a remote position as a Customer Support Specialist, Content Moderator, or Operations Support Specialist. Focused strictly on written
communication channels (Chat, Email, Tickets) and committed to night shifts.

Key Skills
Advanced Written Support: Extensive experience in live chats, emails, and ticketing systems. Skilled in delivering clear, polite, and well-
structured professional communication.
Premium Client Relations: Over 20 years of experience managing expectations in the premium sales segment. Proven track record of de-
escalating complex situations and maintaining high service standards.
Tech-Savvy & Analytical Mindset: Proficient in MS Excel and SQL (certified fundamentals). Comfortable learning internal CRM systems, admin
panels, and operational tools.
High Autonomy: Former business owner and director with a strong sense of self-discipline, reliability, and the ability to work independently
during night hours.

Professional Experience

Co-Founder & Director, Door Sales Division
GROSSETO Interior Studio, Odesa | 2005 — 2013
Managed full-cycle operations: negotiated with European manufacturers, built long-term partnership agreements.
Resolved complex issues for architects and VIP clients, ensuring project requirements were met.
Achievement: #1 in Ukraine in LONGHI sales volume (2006).
Salon Director
"Studio 58" Door Salon, Odesa | 1999 — 2003
Led the sales team and managed regional performance plans.
Sales Manager / Client Consultant
Paolo Rossi, Holz, FORTE, Odesa | 1997 — 2022
Consulted clients, managed order workflows in CRM (Bitrix24, 1C), and processed technical documentation.

Education & Training
DAN IT School: Data Analytics Program (SQL — certified, 100/100; Python — studied, no certificate).
Hillel IT School: Internet Marketing Course (Certified).

Languages
Ukrainian / Russian — Native
English — Intermediate (B1: confident in written support and documentation)

Job Preferences
Channels: Written communication (Chat, Email, Tickets, Helpdesk). No voice calls.
Schedule: Evening or night shifts.