Ольга

Olga
Rudenko
Project & Business Operations Manager | Retail, E-commerce &
European Market Expansion

SUMMARY
Project & Business Operations Manager with a strong background in retail, FMCG, business
development, cross-functional coordination, and market expansion. Experienced in
managing multiple stakeholders, coordinating marketing and trade marketing initiatives,
CONTACT controlling deadlines, supporting commercial planning, and structuring operational
processes across sales, logistics, marketing, and client-facing teams.
Hands-on experience working with international retail chains, developing promotional
[open contact info](look above in the "contact info" section)
strategies, leading negotiations, preparing business updates, and improving visibility,
[open contact info](look above in the "contact info" section) revenue, and execution quality. Over the last 3 years, developed a service-based business in
[open contact info](look above in the "contact info" section) Portugal, combining client acquisition, operational planning, training delivery, supplier
coordination, and multicultural communication.
Kyiv, Ukraine & Strong fit for project-driven environments requiring structure, ownership, clear
Braga, Portugal communication, deadline control, and coordination between internal teams, external
partners, and senior leadership. Fluent in English, with intermediate Portuguese and
Spanish with professional experience across Ukraine and Portugal.
CORE SKILLS

Business Operations
Management
Key Account Management WORK EXPERIENCE
Roadmap Planning &
Execution BUSINESS DEVELOPMENT & OPERATIONS MANAGER | BEAUTY
Cross-functional Team STUDIO 2022 – PRESENT | BRAGA, PORTUGAL
Coordination
Marketing Campaign Built and managed a service-based business in Portugal, coordinating client
Coordination acquisition, service delivery, pricing, scheduling, supplier communication, and
Trade Marketing & Retail customer retention.
Activation Structured operational processes from scratch, including client journey,
Contractor / Supplier booking flow, preparation of materials, follow-up, quality control, and repeat
Management service management.
Deadline, Priority & Risk Managed multiple parallel workstreams, including client communication,
Management digital visibility activities, service delivery, training sessions, and supplier-
Status Reporting & Business related tasks.
Reviews Worked independently in a fast-paced environment, setting priorities,
European Market Expansion managing deadlines, resolving issues, and ensuring high-quality execution.
Market Research
Logistics & Operational Key Achievements:
Coordination
Stakeholder Management
Established a client-facing business in a new European market.
Designed and delivered 10+ structured training programs in Portuguese and
English.
Built strong client loyalty and repeat business through structured service
delivery and client experience management.

SENIOR KEY ACCOUNT MANAGER | MONDELEZ INTERNATIONAL
(EX-KRAFT FOODS) 2014-2016 KYIV, UKRAINE

LANGUAGES Managed relationships with 6 national and international retail accounts,
including Auchan, Metro, Billa, Velyka Kyshenya / Velmart, Karavan, and Pakko.
Coordinated annual business planning, promotional strategy, execution
English – Fluent
timelines, commercial priorities, and account development initiatives.
Portuguese – Intermediate
Led cross-functional coordination between sales, marketing, trade marketing,
Ukrainian – Native
logistics, finance, and retail partners to ensure timely execution of campaigns
Spanish- Intermediate
and business initiatives.
Russian – Fluent

EDUCATION
Developed and executed annual promotional plans, in-store activations,
visibility projects, planograms, and category management initiatives aligned
1999-2004 with company goals.
KYIV NATIONAL LINGUISTIC Controlled deadlines, priorities, and dependencies across multiple accounts
UNIVERSITY and internal teams, escalating risks and resolving execution issues when
Master’s Degree in Philology needed.
(English, Spanish, German) Prepared business reviews, performance updates, commercial
recommendations, and negotiation materials for senior stakeholders.
Led annual negotiations and joint business planning with retail chains,
2024-2025 improving trade terms, visibility, and promotional effectiveness.
Led, coached, and developed a team of 3 Key Account Specialists, ensuring
CEN- ESCOLA PROFISSIONAL DE task follow-up, quality of execution, and alignment with annual targets.
ESTÉTICA (PORTUGAL)

Esteticista
Key Achievements:
Increased key account turnover by 20% through improved promotional
planning and stronger execution.
Strengthened partnerships with top retail networks, securing additional shelf
space and marketing budgets.
Introduced category management practices that improved product visibility
and ROI.
Improved internal coordination between commercial, marketing, logistics, and
client-facing teams.

KEY ACCOUNT SPECIALIST | MONDELEZ INTERNATIONAL (EX-
KRAFT FOODS) 2011 – 2014 KYIV, UKRAINE

Managed day-to-day operations for 2 key national/international retail accounts.
Handled listing of new products, in-store marketing, and promotional activities.
Coordinated communication between marketing, logistics, and clients.
Consistently met and exceeded quarterly sales targets.

KEY ACCOUNT MANAGER | LG ELECTRONICS
2008 – 2011, KYIV, UKRAINE
Managed consumer electronics distribution in hypermarket and supermarket
channels.
Conducted negotiations and joint business planning with retail chains.
Implemented trade marketing activities and in-store promotions.

KEY ACCOUNT MANAGER| UMC TELECOM/ NOW VODAFONE 2004–
2008, KYIV, UKRAINE

Managed B2B and retail partnerships for a national mobile operator.
Developed sales plans, managed partner accounts, and supported marketing
activation activities.
Coordinated partner communication, issue resolution, and internal follow-up
to ensure service quality and business growth.
Supported commercial performance tracking and long-term account
development across regional distributors.