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Viktoriia

Менеджер роботи з клієнтами

Considering positions:
Менеджер роботи з клієнтами, менеджер з продажу
City:
Ternopil

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Viktoriia Skladaniuk
46009 Ternopil Enthusiastic English teacher and translator
Outstanding Communicator with international experience
Skills Enthusiastic English teacher and translator with excellent oral and verbal
Subtitling communication skills
12+ years of professional experience and more than 200 + satisfied clients all
Proofreading
around the world
CAT Tools Open-minded to personal challenges and new opportunities
Microsoft Office

Translating
Work experience
Database
English tutor May 2014
June 2026
self-employed
Languages
French (A1)
• Composing lesson plans for different age groups in order to successfully
Dutch (A1) incorporate each duration of the lesson
English (advanced) • Adapted complex academic texts to support diverse learner requirements
now.
• Monitored individual progress metrics to ensure rapid linguistic growth.
• Led interactive grammar workshops to improve core literacy for scholars.

Crew Trainer June 2023
June 2026
McDonald’s , Harlingen, Netherlands

• Teaching new crew members how to master various stations—such as the
register, grill, and drive-thru—using the 4-Step Training Method (Observe,
Demonstrate, Explain, and Follow-up).
• Mentoring teammates, answering questions, and providing corrective,
constructive feedback during busy shifts to ensure smooth, efficient
workflow.
• Ensuring compliance with McDonald's policies, safety practices, and Gold
Standard food preparation and hygiene. [

English Teacher November 2022
May 2023
Royal School, Red Bus School, Opole

● Teaching basic English skills including reading,
writing and speaking
● Conducting lessons for different age groups
● Preparing materials and activities
• Design inclusive lesson plans to improve student literacy and engagement.
• Foster a positive classroom climate to support diverse learning methods.

Team Lead May 2022
September 2022
Tommy Hilfiger, Niagara-on-the-Lake

• Assigned tasks to the sales team and monitored their performance
• Solved any problems that the customers face to ensure customer
satisfaction

• Led a cross-functional team to deliver projects ahead of the deadline.
• Mentored junior staff members to improve overall team output efficiency.

Volunteer May 2022
September 2022
Niagara Folk Arts Multicultural Centre-
, Niagara-on-the-Lake

• Provided interpretation services to Ukrainian newcomers in Canada in
different fields and industries to ensure transparency during conversation
• Helped with face-to-face communication,registration, documents
translation,calls and video communication
• Spearheaded charity events to increase awareness for regional projects.

English Teacher September 2018
June 2019
Ternopil School №28, Ternopil
• Teaching basic English skills including reading, writing and
speaking
• Keeping records of children's attendance and grades
• Collaborating with teaching stuff and administration
• Design engaging lesson plans to improve student literacy and fluency.
• Deliver expert tuition whilst fostering a positive classroom environment.
• Monitor student attainment data to drive essential teaching adjustments.

Education

Master Degree in Education, September 2013

Linguistics, Translation and Interpretation June 2018

(English-French- Ukrainian Facilitator),
Ternopil National Pedagogical University, Ternopil

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