Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/19040796/

Work experience

HOS Compliance Specialist

from 10.2019 to 12.2025 (6 years 3 months)
Crative Comunications, Миколаїв (Транспорт, логістика)

Guiding customers through device configuration, software updates, and account setup processes;

Resolving hardware, software, and connectivity issues to minimize operational disruptions;

Educating customers on product’s features, regulatory requirements;

Documenting support cases, tracking issue resolution, and escalating complex technical problems when necessary;

DOT and FMCSA Regulatory Knowledge;
Coaching and Training on Compliance;

Data Analysis and Compliance Reporting;

Internal Audit Preparation;

KPI Tracking and Performance Monitoring.

Education

Миколаївський національний університет імені В. О. Сухомлинського

Філологія/Переклад, Миколаїв
Higher, from 2015 to 2020 (5 years)

Професійна кваліфікація: магістр філології за спеціальністю германські мови та література (переклад включно), перша — англійська

Knowledge and skills

• Stress resistance
• Politeness
• Driving licence cat. B
• Technical support for users
• Customer orientation
• Комунікабельність
• Understandability

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

Customer service skills:

Verbal and written communication skills, capable of delivering clear, concise, and polite responses;

Proficient in active listening to understand customer needs and provide effective solutions;

Ability to resolve complex customer issues in a timely manner;

Patience in managing difficult customers while maintaining a positive experience.