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DARYNA TSVIRKUN
Customer Support Specialist
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer Service Specialist with experience in international client support, online
education, and customer communication. Proven ability to assist clients, resolve concerns,
provide clear guidance, and deliver a high level of service. Fluent in English at the C1 level,
with excellent interpersonal skills and experience communicating with customers from the
USA and Europe. Proficient in CRM systems, Microsoft Office Suite, and digital
communication tools. Recognized for adaptability, problem-solving skills, attention to
detail, and the ability to perform effectively in fast-paced and challenging environments.

EDUCATION
H. S. Skovoroda Kharkiv National Pedagogical University, Kharkiv, Ukraine| Sep 2018 - Jun 2022

BACHELOR IN TACHING ENGLISH AS A SECOND LANGUAGE

WORK EXPERIENCE
English Teacher (Online)
2020 – 2025
Worked with clients of different age groups, adapting communication style accordingly
Delivered structured sessions and explained complex information in a simple way
Maintained client engagement and participation in an online environment
Managed multiple clients and schedules daily
Provided feedback and supported continuous improvement
Built long-term client relationships
Customer Support Specialist
2025-2026
Provided professional customer support to international clients via email, chat, and
online communication platforms.
Responded to customer inquiries, resolved issues, and provided clear solutions while
maintaining a high level of service quality.
Assisted clients with account-related questions, service information, and
troubleshooting requests.

ADDITIONAL INFORMATION
Languages: Ukrainian (fluent), English (fluent), Russian (fluent), Spanish (basic)