Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19049292/

Work experience

Customer Support Specialist

from 04.2026 to 06.2026 (3 months)
Growity Tech, Дистанційно (IT)

• Handled customer communication via Zendesk and live chat, resolving transaction-related inquiries and complaints
• Processed refund requests directly; identified and escalated chargeback disputes to the relevant internal team in line with
company policy and payment-network rules
• Reviewed transaction-related cases for irregularities and escalated complex or suspicious activity
• Maintained accurate case documentation while handling sensitive customer and payment data under confidentiality
requirements
• Gained direct, practical exposure to payments-related support operations and structured, compliance-oriented workflows,
reinforcing interest in both AML/KYC and broader customer support roles within payments and financial services

Freelance Language Instructor/Corporate and Exam Preparation

from 09.2019 to 05.2026 (6 years 9 months)
Yappi Corporate, Дистанційно (Освіта, наука)

Delivered English and Hungarian language training to corporate and private clients across multiple countries for over 7
years, including structured exam preparation (CAE, IELTS)
• Tracked individual client progress against structured curricula, maintaining accurate records across a multi-client caseload
• Managed scheduling and client documentation independently while sustaining a self-employed practice for 7+ years
• Handled sensitive client information and personal data with confidentiality and consistent attention to detail
• Adapted teaching plans to client goals and deadlines, balancing multiple concurrent workflows without missing sessions or
deliverables

Education

КНЛУ

Іноземні мови та літератури, Київ
Higher, from 2013 to 2018 (5 years)

Additional education and certificates

Cambridge CPE Certificate

6

KYC & AML Fundamentals (Udemu)

1

Knowledge and skills

• AML basics
• Attentiveness
• Zendesk CRM
• Sensitive Data Handling
• Back office
• Data management
• Case management

Language proficiencies

• English — fluent
• Hungarian — above average