Sofiia

EDUCATION & TRAINING
09/2022 - CURRENT Lviv, Ukraine
BACHELOR'S DEGREE IN INTERNATIONAL BUSINESS Lviv National
University of Ivan Franko
Sofiia Lehoida • International Economics
• International Marketing
• Foreign Economic Relations
Date of birth: 26/09/2005 • Export-Import Operations
• Business Negotiations and Communication
Place of birth: Vinnytsia, Ukraine
• International Trade and Customs Regulation
Nationality: Ukrainian • International Law
• International Economic Relations
Gender: Female • Business Organization and Analysis
• Entrepreneurship and Innovation in International Markets
Website: https://lnu.edu.ua/ | Level in EQF: EQF level 6
Contact
Kosmonavtiv st. 14, Vinnytsia, 19/10/2024 - 26/10/2024 Elazig, Türkiye
Ukraine, 21000, Vinnytsia, Training Course “Can you hear my voice” NGO "Future We"

Ukraine (Home) 15/07/2024 - 21/07/2024 Pamporovo, Bulgaria
[open contact info](look above in the "contact info" section) Training Course "From Mental health to Democratic
participation" NGO "Step Forward"
[open contact info](look above in the "contact info" section)
24/05/2024 - 31/05/2024 Zarnesti, Romania
Youth Exchange "Forward for Future" NGO "Step Forward"

25/04/2024 - 30/04/2024 Bucharest, Romania
Training Course "Youth peace builders" NGO "Development and
Initiative"

21/02/2024 - 25/02/2024
Campus "Progressive Leadership" NGO "SD Platform"

01/07/2023 - 31/08/2023
Intern Lviv City Council

22/02/2023 - 27/02/2023 Lviv, Ukraine
Active Citizens Training British Council

WORK EXPERIENCE
EcoStatus Lviv, Ukraine
Intern (Sales Managment)
15/05/2025 - 15/06/2025
• assisted in managing client relationships and handling inquiries
• supported the sales team with lead generation and follow-ups
• prepared and updated sales presentations and materials
• participated in market research and competitor analysis
• helped maintain CRM system and track sales performance
• coordinated meetings and communication with business partners
 Remote Helpers Lviv, Ukraine
Lead generator
20/02/2025 - 15/05/2025
• researched and identified potential clients through various online platforms
• generated qualified B2B leads based on target criteria
• maintained and updated lead databases (CRM)
• supported outreach campaigns via email and LinkedIn
• monitored response rates and adjusted targeting strategies accordingly

Car Lubricants Fuchs Ukraine Lviv, Ukraine
Intern (Finance&HR)
15/01/2025 - 30/01/2025
• assisted in preparing financial reports and processing invoices
• supported budgeting, cost control, and data analysis tasks
• maintained financial documentation and performed data entry
• helped with recruitment processes and onboarding of new staff
• assisted in organizing employee records and updating HR databases
• participated in internal audits and ensured data accuracy

Pachka English Lviv, Ukraine
Tutor of English
01/11/2023 - 01/01/2025
• designed and delivered tailored English lessons for individuals and small groups based on learners’
levels and goals (A1–C1).
• focused on developing speaking, listening, reading, and writing skills using interactive methods.
• monitored learners’ progress and provided regular feedback to ensure continuous improvement.
• created engaging teaching materials, including digital resources and real-life scenarios.
• fostered a supportive and motivating learning environment.

Johnson Controls International Bratislava, Slovakia
Customer service representative
06/10/2025 - 06/04/2026
• provided customer support regarding security systems, alarms, and access control solutions.
• assisted customers with troubleshooting technical issues and resolving service-related inquiries.
• managed incoming requests through phone, email, and ticketing systems while ensuring high customer
satisfaction.
• coordinated with technical teams and field engineers to resolve complex security-related cases.

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
OTHER LANGUAGE(S):
English
Listening C1 Spoken production C1
Reading C1 Spoken interaction C1
Writing C1

Spanish
Listening A2 Spoken production A2
Reading A2 Spoken interaction A2
Writing A2

NETWORKS AND MEMBERSHIPS
01/09/2023 - Current Lviv
 Mizhnar Buddy

01/09/2023 - 15/02/2025 Lviv
Member of Student Council of Faculty of International Relations

28/05/2022 - 23/04/2024 Lviv
NGO “SD Platform”

20/10/2023 - 31/05/2024
University's Labor team

10/10/2023 - 31/05/2024 Lviv
Center for International and Regional Cooperation of the Trade Union

01/10/2022 - 01/12/2023 Lviv
NGO “Young Diplomacy Center”

SOCIAL AND POLITICAL ACTIVITIES
Modeling, simulation games
• The Model of Negotiations between Israel and Palestine, Lviv, October 2024
• The Model of Тegotiations on Ukraine's accession to the EU, Lviv, April 2024
• The Model of European Parliament, Kyiv, May 2024
• The Model of Parliament of Ukraine, April 2022

CONFERENCES & SEMINARS
30/05/2025 - 01/06/2025 Lviv
Seminar of the Head office of TAS Insurance Group

22/04/2024 - 25/04/2024 Lviv
"Stand tall for the rule of law" Summit

15/11/2022 - 25/11/2022 Lviv
School of Practical Diplomacy

10/11/2022 - 17/11/2022 Lviv
Ukraine-NATO Youth Partnership Forum on the topic "Ukraine’s Integration into NATO:
Challenges and Opportunities"

SKILLS
understand spoken English | interact verbally in English | businnes development | Leadership (responsible
for a team of 5 people) | corporate social responsibility | set sales goals | apply strategic thinking | Canvas
(learning management systems) | delegate responsibilities | Public Speaking and public relations | build
networks | conflict management | plan | use microsoft office