Юрій
Customer support representative
- City of residence:
- Kyiv
- Ready to work:
- Remote
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.NET DEVELOPER
Lviv, Ukraine | [
SUMMARY
Junior .NET Developer with hands-on backend experience integrating third-party APIs, working with MongoDB and
RabbitMQ in a production gaming-industry environment. Background in incident management and root-cause
analysis brings strong debugging instincts and operational reliability awareness to development work. Quick learner
with precise attention to detail, ISTQB-certified, and comfortable working in Agile/Scrum teams. Currently focused on
growing into a confident .NET / C# developer role.
PROFESSIONAL EXPERIENCE
Junior .NET Developer Sep 2025 – Apr 2026 (8 mos)
EveryMatrix · Lviv, Ukraine (Hybrid)
• Developed and supported backend services on the .NET / C# stack within an established production platform.
• Integrated third-party APIs into the company's internal systems, ensuring reliable, well-tested data exchange.
• Used MongoDB for data persistence and RabbitMQ for asynchronous, message-based communication between
services.
• Tested and debugged integration endpoints with Postman; tracked tasks and bugs in Jira as part of an Agile
workflow.
Trainee .NET Developer Feb 2025 – Aug 2025 (7 mos)
EveryMatrix · Lviv, Ukraine
• Built foundational skills in .NET / C# backend development, transitioning from an operational incident-
management background into software engineering.
• Assisted with third-party API integration tasks, gaining practical experience with MongoDB, RabbitMQ, and
Postman.
• Collaborated with senior developers to learn code standards, debugging practices, and the team's development
workflow.
Middle Incident Manager Jan 2024 – Feb 2025 (1 yr 2 mos)
EveryMatrix · Lviv, Ukraine
• Investigated production incidents end-to-end, identifying root causes and coordinating fixes with relevant teams.
• Mentored newer team members on incident-response processes and bug-tracking workflows.
• Acted as the team lead's right hand, supporting day-to-day operational decisions and process improvements.
• Promoted from Junior Incident Manager based on consistent performance.
Junior Incident Manager Feb 2021 – Dec 2023 (2 yrs 11 mos)
EveryMatrix · Lviv, Ukraine
• Researched and resolved technical incidents, performing root-cause analysis and bug-tracking in Jira.
• Coordinated teamwork and communication across teams to ensure timely incident resolution.
• Built a strong foundation in systems thinking and production troubleshooting later applied to software
development.
Business Analyst Feb 2020 – Dec 2020 (11 mos)
Chatbots.Studio | Chatbot Development & UiPath Company · Lviv, Ukraine
• Worked as a BA / Node-RED (Node.js) developer, designing and implementing chatbot logic.
• Gathered and coordinated business requirements directly with clients.
• Wrote technical and process documentation, and organized team workflows.
• Tested bots and APIs, and prepared and distributed tasks among team members.
EDUCATION
Ivan Franko National University of Lviv
Master's Degree, Computer Science — Faculty of Applied Mathematics and Informatics (2020 – 2021)
Bachelor of Applied Science (BASc), Computer and Information Sciences — Faculty of Applied Mathematics and
Informatics (2016 – 2020)
CERTIFICATIONS
• ISTQB® Certified Tester – Foundation Level (July 2021)
• C# Advanced Topics: Prepare for Technical Interviews — Udemy (January 2025)
• C# Intermediate: Classes, Interfaces and OOP — Udemy (January 2025)
• C# Basics for Beginners: Learn C# Fundamentals by Coding — Udemy (January 2025)
• Test Automation Crash Course — SoftServe IT Academy (March – May 2019)
• Test Automation with Java — SoftServe IT Academy (July – October 2019)
SKILLS
Languages & Frameworks: C#, .NET, ASP.NET, JavaScript, Node.js, HTML/CSS
Data & Messaging: MongoDB, MySQL, PostgreSQL, RabbitMQ
Tools & Practices: Git, Jira, Postman, Agile, Scrum, Visual Studio 2022, IntelliJ IDEA
OS: Windows 7/8/10, Linux
Other: Unit Testing, TDD basics, API integration, Incident & Root-Cause Analysis
LANGUAGES
English: Upper-Intermediate (B2)
Ukrainian: Native
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