Наталя

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Natalia Lukianenko

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Contact details
Phone
[open contact info](look above in the "contact info" section)
Email
[open contact info](look above in the "contact info" section)
Address
3 Sandhurst Manor, Ballymena, County Antrim BT42 1FG
Driving licence
NI Drivers licence
Nationality
Ukraine


Skills
• Microsoft Office Suite
• Production management
• Issue resolution
• Team management
• Leadership
• Time management
• Public speaking
• Punctuality
• Ability to learn
• Communication
• Energy
• Demanding
• Analytical mindset
• Customer focused
• Moral stability
• Emotional stability
• Good communication skills
• Customer serviceFacilitating
• Etiquette
• Authority
• Working with diverse people
• Good with numbers and math
• Microsoft Word
• Data entry
• Active listening


Languages
Russian | Native

Ukrainian | Native

English | Level (B2)



Personal statement
I detail-oriented and highly organised administrative professional with extensive experience in construction, logistics, and client services. Proven ability to manage documentation, procurement, and team coordination in fast-paced environments. Multilingual (English, Russian, Ukrainian) with strong communication and stakeholder management skills. Seeking to contribute administrative and operational expertise in the role of Contracts Administrator.


Work history

Lead Operator
CTR Textile Recyclers

May 2022 – current
Cookstown

• Coordinated intake, classification, and redistribution of branded apparel;
• Working within a team setting to meet targets;
• Maintaining a safe environment;
• Liaising with customers and clients on the factory floor;
• Representing the company positively with a friendly service while buyers are onsite;
• Team working across a staff cohort of over 200 personnel;
• Actively engaged in internal meetings to report on quality control.

Client Service Manager
Oncology Clinic St.Panteleimon

May 2021 – Mar 2022
Kramatorsk

• Oversaw financial, administrative, and operational functions of the clinic;
• Managed customer service operations and led training for front-line staff.
• Controlled budgets and financial reporting, including forecasting and expenditure tracking.
• Enhanced client satisfaction by implementing process improvements and service protocols.
• Recruited, trained, and supported cross-functional teams.

Project Manager
Trading network, VIRA

Feb 2016 – April 2021
Kramatorsk

• Launched and managed 36 retail locations across 4 regions.
• Negotiated contracts with landlords and suppliers across Ukraine and Europe.
• Monitored procurement, logistics, stock management, and documentation flows.
• Led recruitment, training, and performance evaluation of retail teams.
• Ensured all operational documentation complied with internal policy and legal rs to provide performance feedback.

Leading Engineer, Head of Production and Technical Department
Contracting Specialised Road Repair and Construction Directorate of Yenakievo

May 2009 – Jan 2016

• Administered documentation for tenders, subcontracts, and technical compliance.
• Liaised with statutory authorities and inspection bodies to ensure regulatory adherence.
• Oversaw construction documentation, progress reporting, and site registers.
• Controlled quality and safety audits, permit issuance, and certification processes.

Deputy General Manager
Ore Repairs Plant

Mar 2008 – April 2009
Bryanka

• Managed economic and financial administration of the plant.
• Conducted budget oversight and internal audits.
• Coordinated administrative documentation and reporting.
• Supported HR and compliance with collective agreements.

Leading Engineer of technical maintenance
Contracting Specialised Road Repair Construction Department of Debaltsevo

Aug 1999 – Aug 2007
Debaltsevo

• Developed tender documentation and estimated project costs.
• Maintained document registers, contractor communications, and payroll systems.
• Managed supplier audits and procurement reporting.
• Responsible for budget setting and client documentation control.urced suppliers.


Education
12 Week Comprehensive English Course
British Council

May 2025
Online
Sept 2023

Northern Regional college English Course
Masters Level 7 in Public Management and Administration in Health
Donetsk National Medical University

USU Business Course Business Process Modeling

Sept 2023

May 2019


BSc Hons Level 6 in Management of Organisations
Donetsk National University (DonNU)

June 2002



Level 3
Yenakiieve College of Economics and Management of Commodities

June 1993




Projects and Interests
Experienced in Participated in the planning and delivery of youth development programmes during summer camps in Ukraine. Responsibilities included organising educational and recreational activities, supporting team logistics, and maintaining structured schedules in a dynamic environment. Volunteer support for one family in Ballymena with a young adult studying BTEC Business Level 2. Supporting my daughter in a BTEC Level 3 Travel and Tourism.