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Support engineer
- City of residence:
- Zhytomyr
- Ready to work:
- Remote
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Yevhenii Kononiuk
Zhytomyr, Ukraine
ph. [open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Education
2016-2020
Zhytomyr State University of Ivan Franko, Location - Bachelor’s Degree
Educational program: 035 Philology (The Germanic Languages and Literatures (Including
Translation))
Professional qualification: Bachelor of Philology (the Germanic Languages and Literatures)
(Including translation)), Philologist, Expert in the English Language and Literature, English
Translator/Interpreter
Work Experience
OCTOBER 2025 - MARCH 2026
CGSTeam, (Remote, Full-time) - https://cgsteam.io/
Position: Quality Assurance Engineer
Position: (multiple outsource projects)
Duties:
● Testing Documentation writing (Test cases, checklists)
● Manual testing
○ Web Application Testing (DEV Tools)
● Integration testing of the product with payment system (Stripe)
● Communication with client
● Bug-reporting
● Recording demo videos for demonstrations of new features
FEBRUARY 2023 - OCTOBER 2024
PAR Retail, (Remote, Full-time) - https://www.parretail.com/
Project: MyClimb, Kleer
Position: Quality Assurance Engineer
Duties:
● Testing Documentation writing/maintaining (Testrail)
● Manual testing
○ Mobile Application Testing (IOS, Android)
○ Web Application Testing (DEV Tools)
● API Testing (Postman)
● Writing and executing test cases and checklists
● Integration testing of the product with payment system (Stripe)
● Perform Functional, GUI, Non-Functional, Regression, Smoke, Integration types of
testing
● Black box, White box and Grey box testing
● Experience working with - Jira, Confluence
● Bug-reporting
● Knowledge of SQL, HTML5, CSS3, XML
● Creating tasks
● Conduct regular meetings
NOVEMBER 2020 - FEBRUARY 2023
STUZO LLC, (Remote, Full-time) - stuzo.com
Project: MyClimb
Position: Support Engineer
Duties:
● Providing customer (client) support via support tickets
● Product Documentation writing (Jira, Confluence, Testrail)
● Business metrics analysis (Firebase, Branch.io)
● Manual testing support (mobile application, web application)
● Bug-reporting
● Onboarding new support engineer members
● On-Call support 24/7 (Microsoft Azure)
● Creating tasks/tickets
● Supporting Quality Assurance team in testing/regression
● Conduct regular meetings
APRIL 2020 - JUNE 2020
4Writers, (Remote, Freelance) - https://4writers.net/
Position: Copywriter
Duties:
● Research papers/Articles/Custom essays writing
● Editing and proofreading
● Directly communicating with clients
Skills
● Computer skills: Word, Excel, Power Point, Adobe Photoshop, Windows, MacOS ●
Knowledge of English - C1 (Advanced)
Personal qualities
● Communicative
● Enthusiastic (eager to learn)
● Team-player
● Presentational skills
● Supportive
3
● Problem Solving
● Active listening
Personal Trainings
● Basics of HTML, CSS3, XML, SQL
● Basic of software testing on UDEMY
● SCRUM Workshop on UDEMY
● Annually Security Awareness Training on Knowbe4
Zhytomyr, Ukraine
ph. [
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Education
2016-2020
Zhytomyr State University of Ivan Franko, Location - Bachelor’s Degree
Educational program: 035 Philology (The Germanic Languages and Literatures (Including
Translation))
Professional qualification: Bachelor of Philology (the Germanic Languages and Literatures)
(Including translation)), Philologist, Expert in the English Language and Literature, English
Translator/Interpreter
Work Experience
OCTOBER 2025 - MARCH 2026
CGSTeam, (Remote, Full-time) - https://cgsteam.io/
Position: Quality Assurance Engineer
Position: (multiple outsource projects)
Duties:
● Testing Documentation writing (Test cases, checklists)
● Manual testing
○ Web Application Testing (DEV Tools)
● Integration testing of the product with payment system (Stripe)
● Communication with client
● Bug-reporting
● Recording demo videos for demonstrations of new features
FEBRUARY 2023 - OCTOBER 2024
PAR Retail, (Remote, Full-time) - https://www.parretail.com/
Project: MyClimb, Kleer
Position: Quality Assurance Engineer
Duties:
● Testing Documentation writing/maintaining (Testrail)
● Manual testing
○ Mobile Application Testing (IOS, Android)
○ Web Application Testing (DEV Tools)
● API Testing (Postman)
● Writing and executing test cases and checklists
● Integration testing of the product with payment system (Stripe)
● Perform Functional, GUI, Non-Functional, Regression, Smoke, Integration types of
testing
● Black box, White box and Grey box testing
● Experience working with - Jira, Confluence
● Bug-reporting
● Knowledge of SQL, HTML5, CSS3, XML
● Creating tasks
● Conduct regular meetings
NOVEMBER 2020 - FEBRUARY 2023
STUZO LLC, (Remote, Full-time) - stuzo.com
Project: MyClimb
Position: Support Engineer
Duties:
● Providing customer (client) support via support tickets
● Product Documentation writing (Jira, Confluence, Testrail)
● Business metrics analysis (Firebase, Branch.io)
● Manual testing support (mobile application, web application)
● Bug-reporting
● Onboarding new support engineer members
● On-Call support 24/7 (Microsoft Azure)
● Creating tasks/tickets
● Supporting Quality Assurance team in testing/regression
● Conduct regular meetings
APRIL 2020 - JUNE 2020
4Writers, (Remote, Freelance) - https://4writers.net/
Position: Copywriter
Duties:
● Research papers/Articles/Custom essays writing
● Editing and proofreading
● Directly communicating with clients
Skills
● Computer skills: Word, Excel, Power Point, Adobe Photoshop, Windows, MacOS ●
Knowledge of English - C1 (Advanced)
Personal qualities
● Communicative
● Enthusiastic (eager to learn)
● Team-player
● Presentational skills
● Supportive
3
● Problem Solving
● Active listening
Personal Trainings
● Basics of HTML, CSS3, XML, SQL
● Basic of software testing on UDEMY
● SCRUM Workshop on UDEMY
● Annually Security Awareness Training on Knowbe4
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