Yuliia

YULIIA TERESHCHENKO
Remote Logistics Dispatcher / Operations Specialist / Resource Planner
Manchester, UK / Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | LinkedIn
THE SHORT STORY
I spent more than 15 years in Ukrainian TV production, climbing from a sports journalist to a showrunner. That means I lived in absolute chaos, managed massive budgets, and learned exactly how to breathe through high-stakes stress while making sure every second counted. Then the war started. I moved to the UK, rebuilt my life from scratch, and spent nearly three years working as an interpreter. For 2.5 of those years, I was right in the thick of it as a military interpreter for operations in the UK - managing schedules, keeping teams aligned, and sharpening my English to a fine edge. When that wrapped up, I decided to pack up my best talents, my languages, and a brand-new Google Project Management Certificate to structure everything I know about running tight operations. Now, split between the UK and Ukraine, I am hunting for a rock-solid, remote dispatcher role. I am an adult, completely calm, possess a degree in psychology for dealing with every personality type imaginable, and I happen to learn ridiculously fast.
CORE TALENTS THAT MATTER FOR LOGISTICS
• Chaos Control: 15 years of live TV means I do not panic when everything changes in five seconds. I just fix it.
• Military-Grade Communication: 2.5 years coordinating in intense military environments. No crossed wires, no lost details.
• Smart Operations: Certified by Google in project structure—I know how to track timelines, routes, and details without dropping the ball.
• The Psychology Edge: My university degree means I can talk down an angry driver or an anxious client with total ease.
WORK HISTORY
Military Interpreter & Operational Support | Worldwide Language Resources, UK | 2023–2026
Community Care Professional | Lincolnshire, UK | 2022–2023
Journalist / Screenwriter / Showrunner / Head of Production / TV channels and productions, Ukraine | 2006–2022
EDUCATION & TOOLS
Google Project Management Professional Certificate (2026)
Degree in Psychology - Taras Shevchenko National University of Kyiv
Degree in Cinema and TV - The Kyiv National Ivan Karpovych Karpenko-Karyi Theatre, Cinema and Television University
Languages: English (C2), Ukrainian (Native), Russian (Native)


Role Outline As a Resource Planner with Health Partners, you will play a key role in organising and delivering our occupational health services on a national scale. Working remotely, you will be responsible for planning site visits, allocating resources, and creating efficient schedules to meet client needs. You will liaise directly with customers and their coordinators, ensuring schedules are completed on time, and escalate issues where necessary to maintain seamless service delivery. You will also manage escalated cases, working closely with clinical and case management teams to ensure records are updated and follow-up actions are scheduled appropriately. This role is ideal for an organised and detail-oriented individual with excellent communication skills and a proactive approach. What you’ll be doing Scheduling Working within a team to identify and plan efficient service delivery on a national scale, ensuring site visits and schedules are planned to optimal utilisation, in turn ensuring best value to our customer’s needs Allocation of resources (People and Equipment) within our team scheduling portal Supporting our customers via phone and email – planning site visits and preparation of visit schedules for our customers completion. Liaising with customer coordinators and their employees, monitoring the completion of schedules and escalating where those are not filling to expected levels. Collation of information for handover to our national screening staff Compilation of regular attendance & activity reports to meet client requirements Assist with raising monthly invoice requisitions Case Management Coordination of escalated cases returned by our screening staffs including; Liaising with our case management and clinical teams Updating records in accordance with the escalation outcome and scheduling of any actions Compliance and Governance Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions. Act within the boundaries set out by the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics and best practice What we are looking for Essential: Good organisational skills with the ability to prioritise Excellent attention to detail Able to work as part of a team Good IT skills to include the use of database systems, Outlook, Word and some use of Excel Good verbal and written communication skills Initiative and proactive approach Willing to take an active role in one’s own development Experienced in customer service Desirable: Knowledge of Office 365 Understanding of GDPR and Medical Confidentiality Candidates with a background in logistical planning would appeal to this role