Юрій

Rybchuk Yuriy

ABOUT ME EXPERIENCES
Junior Email Marketing / CRM Retention
Specialist with hands-on experience in All Parts — Auto Parts Store
customer communication, CRM systems,
and high-volume client interaction. Managed high-volume customer
Strong understanding of customer communication (100–150 clients daily),
behavior, segmentation logic, and identifying needs and adapting
communication approaches based on communication approach based on
different customer types. Familiar with customer type.
email marketing tools (SendPulse) and Worked with CRM (Vortex): maintained
basic email template editing (HTML/CSS). customer database, processed orders,
Focused on developing in retention and and ensured data accuracy.
email marketing by combining technical Applied segmentation thinking in
background, customer experience, and practice by prioritizing and handling
analytical thinking. different customer groups (individual
clients, service stations, bulk orders).
Developed strong understanding of
customer behavior and decision-making
patterns through daily interactions.
CONTACT Used customer interaction history to
personalize communications and
[open contact info](look above in the "contact info" section) increase customer retention.

SKILLS EDUCATION
CRM Systems: Vortex (database
management, order processing, National Technical University of Ukraine
customer data handling) “Igor Sikorsky Kyiv Polytechnic Institute”
Email Marketing: SendPulse (familiar Bachelor in Software Engineering (2022 –
with email campaign workflows and 2026)
client communication) Algorithms, C/C++, Java, SQL
Customer Analysis: segmentation Python basics, simple UI development
thinking, behavior-based Empat School — Full-Stack Development
communication Course
Technical: HTML, CSS Feb 2023 – May 2023
Design: Figma (basic UI/UX, landing HTML, CSS, JavaScript, React
layouts) Basic UI/UX and Figma
Languages: Ukrainian (native), English
(B1)