Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19096320/

Work experience

Chat manager

from 01.2024 to 09.2024 (9 months)
BetArena Gaming Solutions, Remote (Telecommunications and networking)

Handled live chat support for VIP customers.
Responded to account, payment, and gameplay questions.
Verified customer accounts and documents.
Resolved technical and transaction issues.
Followed company policies and responsible gaming rules.
Maintained professional and polite communication at all times.

Customer service specialist

from 03.2023 to 01.2024 (11 months)
RapidMove Relocation Services, USA, Remote (Transportation and logistics)

Answered incoming customer calls and chats.
Collected customer information and entered data into CRM systems.
Scheduled services and updated bookings.
Provided accurate service information and pricing.
Followed scripts and internal procedures.
Ensured customer satisfaction by promptly addressing queries and concerns.

Sales Manager

from 10.2022 to 02.2023 (5 months)
Metro Dental Care, New York, USA, Remote (Medicine, pharmacy)

Handled inbound calls and chat messages from patients.
Scheduled appointments and updated records.
Entered patient data accurately into company systems.
Assisted with basic insurance verification.
Resolved patient inquiries calmly and professionally.

Customer support representative

from 01.2021 to 07.2022 (1 year 7 months)
Global Freight Logistics, USA, Remote (Transportation and logistics)

Responded to customer calls and messages.
Provided shipment status updates.
Entered and updated client data in CRM.
Coordinated with internal teams.
Resolved complaints and follow-up requests.
Participated actively in team meetings, sharing insights and feedback gathered from customer interactions.
Handled difficult situations calmly, preserving the company's reputation.

Education

university of Kyiv

Marketing, Kyiv
Higher, from 2020 to 2024 (4 years)

Knowledge and skills

• Fast typing
• Honesty
• Goodwill
• Ability to work in multitasking mode
• Microsoft Copilot
• Data management
• Time management
• MS Word
• MS Office

Language proficiencies

English — fluent