Єва

CONTACT
Kraków, Poland
YEVA KOLOMIIETS
[open contact info](look above in the "contact info" section) Product Support Specialist | UI/UX Background
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Customer-oriented specialist with a UI/UX design background, strong
коломієць-204796407 communication skills and experience supporting users in a fast-paced environment.
Interested in product support, SaaS support and customer success roles where user
TOOLS feedback, problem solving and product understanding are important.
Figma
FigJam PROJECTS
Miro LUMI — Jewelry E-commerce Mobile Application
Canva
 Designed user flows and prototypes from the user perspective
Adobe Photoshop
 Worked on checkout, profile, favorites and product browsing flows
SKILLS  Focused on understanding user needs, friction points and clear interface logic
Customer Support  Built interactive prototypes in Figma
User Empathy UKRAINE FOR YOU — Travel Planning Application
Problem Solving  Created user journeys and information architecture for a service-oriented product
Communication  Designed wireframes and high-fidelity interfaces
User Feedback  Focused on clear navigation, understandable content structure and user convenience
Product Understanding  Built interactive prototypes
Documentation
Stakeholder Communication EXPERIENCE
User Flows Sales & Customer Experience Associate — Żabka
Prototyping 2024 – Present
Usability Basics
Customer support, problem solving, teamwork and clear communication with users in a
LANGUAGES fast-paced environment.
Ukrainian — Native Project & Administrative Support Intern
Polish — C1 Department of Culture and Tourism, Vinnytsia City Council (2025)
English — B1/B2 Project documentation, stakeholder communication, presentations and coordination
Russian — Native support.
EDUCATION
Jagiellonian University
Bachelor's Degree in International Cultural Studies
Expected Graduation: September 2026
Beetroot Academy
UI/UX Design Program