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OLEKSANDR BIELOUS
CUSTOMER SUPPORT SPECIALIST

CONTACT PROFILE

[open contact info](look above in the "contact info" section) Dedicated Customer Support Specialist with a proven track record in high-
volume international environments. Experienced in managing complex
[open contact info](look above in the "contact info" section) ticketing systems like Zendesk and handling real-time live chats. Skilled in
primary KYC document verification and working alongside Anti-Fraud
Ukraine / Remote teams to maintain platform security. Highly adaptable and fully
comfortable working stable night shifts.
t.me/lRaTTLe
WORK EXPERIENCE
KNTX 2025 - PRESENT
SKILLS Customer Support Specialist

Problem Solving Provided high-quality Live Chat and Ticket support entirely in English
for international customers
Ability to Learn Quickly
Maintained a high level of customer satisfaction (CSAT) under fast-
Adaptability paced, high-volume conditions.
Diagnosed and resolved complex customer issues regarding gameplay,
Customer Empathy
account access, and technical bugs.
Conflict Resolution SKELAR 2024 - 2025
Attention to Detail Tech Support & Customer Care
Stress Tolerance
Specialist
Delivered high-touch, technical support, translating complex technical
Autonomy
issues into simple guidance for non-tech-savvy users. Resolved
Analytical Thinking hardware, software, and account problems while maintaining top-tier
CSAT scores through empathy and patience.
LANGUAGES 2023 - 2024
Gamicorp
English (B2) Customer Support Representative
Ukrainian – Native
Delivered efficient, real-time support for players, resolving issues with
Ru - Fluent
balances, games, and accounts
Guided international users through registration, verification, and basic
platform navigation

INTERESTS
EDUCATION
Finding solutions to complex
National Transport University
issues
Self-studying tech and IT Bachelor of Laws
disciplines for professional
growth