Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19166112/

Work experience

Dispatcher

from 10.2025 to 06.2026 (9 months)
Solara Clean LLC, Remote (Public and business services)

• Answered high volume inbound calls and emails daily, acted as the primary point of contact for client service requests, pricing inquiries, and scheduling.
• Promptly responded to Yelp, Thumbtack and NextDoor service requests within 5–10 minutes, converting 20+ weekly requests into booked jobs.
• Scheduled and dispatched cleaners in Housecall Pro, optimized daily drive routes to cut down travel time and boost early arrivals at client homes.
• Prepared service quotes, handled last minute changes, cancellations and service complaints on the go

Customer Support Dispatcher

from 12.2024 to 08.2025 (9 months)
Prime Fix Appliance Repairs, Remote (Public and business services)

• Provided calm, timely and helpful support to frustrated customers while identifying problems with refrigerators, washers, stoves, and more.
• Handled high volume of inbound calls, emails, service requests, technician scheduling, delayed payments and warranty requests daily.
• Dispatched technicians, updated jobs in Workiz CRM and quickly resolved any hiccups along the way.

Dispatcher

from 04.2022 to 09.2024 (2 years 6 months)
Cleaning Pros LLC, Remote (Public and business services)

• Handled calls, texts, chats and emails. Assisted customers in selecting service packages that fits their needs.
• Assigned jobs to available cleaners and optimized travel routes to prevent delayed arrivals.
• Ensured jobs were accurately logged in CRM in an organized format.
• Efficiently handled last minute cancellations, appointment changes, emergency requests and resolved complaints.

Career break

from 09.2018 to 11.2022 (4 years 3 months)
Working on a personal project

I was enrolled in university during this time.

Knowledge and skills

• Урегулювання конфліктів
• Уміння працювати в режимі багатозадачності
• Активне слухання
• Zendesk
• HubSpot
• Відповідальність
• Ведення CRM
• Communicability
• Комунікабельність
• Адаптивність
• Дисциплінованість

Language proficiencies

English — fluent