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Yaroslav Duma

Salary starting at 1500 USD

Help Desk/Technical Support engineer

Date of birth: 06.12.1977
Region: Kyiv, Ukraine
E-mail: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)

Experience

2023 — …
ProFIX Group
Technical support engineer
• 1st line support;
• ServiceDesk Plus MSP administration;
• Document Processing

2020 — 2022
TV channel “Ukraine”
Technical support engineer
• Software, OS (Windows/MacOS/FreeBSD) installation/configuration/administration;
• User training/supporting (VSNExplorer, Annova OpenMedia, Wedit, Office/Postal software)

2005 — 2016
State Customs Service of Ukraine
System administrator/HelpDesk
• LAN and computers service, supporting, repairing;
• Software, operating systems installation/configuration/administration;
• Design and creation of printing layouts (invitation cards, booklet, posters);
• Creating a presentations, statistical/analytical reports;
• Software developer (MS SQL Server, Delphi);
• Inspector 2006 software and wan/lan integration

2000 — 2005
SE “Lviv regional motor transport department”
Leading computer systems specialist
• LAN and computers integration, installing, service, supporting, repairing;
• Software, operating systems installation/configuration/administration;
• Workflow automation;
• Development of an automated reporting system;
• Design and creation of printing layouts (invitation cards, booklet, posters);
• Creating a presentations, statistical/analytical reports.
• Software developer (MS SQL Server, Delphi)

1999 — 2000
OJSC “Lviv motor transport enterprise No. 14631”
Electronic engineer of the ACS department
• LAN and computers service, integration supporting, repairing;
• Software, operating systems installation/configuration.

Professional skills

Operating systems:
• MacOS, Windows, Linux Ubuntu/Mint/Debian/Cent OS, FreeBSD — installation/ configure/administration.

Network:
• WAN, LAN, Wi-fi;
• TCP IP, DNS, DHCP;
• SSH, RDP;
• IMAP, SMTP, POP3.

Database management systems:
• MS SQL server;
• MySQL.

Education

1995 — 1999:
Bachelor’s degree in computer engineering.
Lviv Politechnic National University.

1999 — 2000:
Specialist’s degree in system programming, qualification - system software engineer.
Lviv Politechnic National University.

Languages

• Ukrainian (mother tongue);
• Polish — fluency;
• Russian — fluency;
• English — working proficiency (b2).

Hobbies

• Debian, FreeBSD;
• sport;
• D.I.Y. electronic projects, repairing/making OpAmp and sound systems;
• cooking;
• music, movies;
• reading (scince fiction, tech news, tech documentation);
• mobile devices (phones, tablets, smartphones) — firmware updating, customization, optimization;
• photo/video shooting/processing, analog audio/video/photo materials digitalization/restoration/processing;
• painting.