Nsikan

NSIKAN ESSIEN
WhatsApp: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section) | Telegram: Nsikanabasi0
LinkedIn: [open contact info](look above in the "contact info" section) | Portfolio: Proof of Work
Location: Remote (Global)

PROFESSIONAL SUMMARY

Highly organized and adaptable Service Coordinator and Dispatcher with extensive experience managing remote
logistics and field team operations. Proven track record of optimizing routes for 9+ technicians, accelerating
response times, and maintaining high customer retention through proactive communication. Expert in high-urgency
scheduling, workflow automation, and managing key accounts for B2B property management clients. Highly
collaborative, rapid learner dedicated to operational excellence and continuous skill acquisition.

WORK EXPERIENCE

TECHVILL APPLIANCE REPAIR LTD. Remote (Canada)
Dispatcher & Operations Specialist May 2025 – May 2026
• Logistics & Coordination: Directed daily scheduling and dispatch logistics for 9+ field technicians across
multiple Canadian service areas, utilizing ServiceTitan and Google Maps to optimize routes and slash response
times.
• Customer Service: Maintained a 95%+ client satisfaction rate while managing communications and logistics
for over 350 customers via high-volume email management and outbound calling pipelines.
• Client Relationship Management: Acted as the primary operational liaison between tenants, technicians, and
Calgary property managers; seamlessly tracked maintenance workflows via Property Meld.
• Workflow Optimization: Established a high-efficiency email triage protocol, guaranteeing a 1-hour
acknowledgement SLA for incoming correspondence and scheduling all standard appointments within 24 hours.
• Crisis & Priority Resolution: Managed complex scheduling conflicts, technician availability gaps, and high-
priority, urgent HVAC service requests with minimal oversight.
• Data Integrity: Maintained meticulous digital records of service updates, client touchpoints, and operational
data across Google Workspace and Kommo CRM.

EDUCATION & CERTIFICATIONS

ESTATE MODEL HIGH SCHOOL Nigeria
Senior School Certificate Examination (SSCE) September 2017 – May 2023

Professional Certifications:
• Jumpstart Zapier Certification – Zapier (November 2024)
• Customer Care & Complaint Management – Atingi Certification

SKILLS & COMPETENCIES

Hard Skills: ServiceTitan, Kommo CRM, Property Meld, Slack, WhatsApp Business, Zapier,
AI Workflow Automation, Google Calendar, Google Maps, Google Workspace,
Dispatching, Route Optimization, Pipeline Management, B2B Account

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 Coordination, Outbound Calling, Appointment Setting, Customer Retention
Strategy.
Soft Skills: Adaptability, Continuous Learning, Rapid Software Adoption, Multi-tasking,
Problem Solving, Conflict Resolution, High-Urgency Time Management, SLA
Compliance, Collaboration, Proactive Communication.
Languages: English (Fluent/C1 Level Proficiency)

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