Nsikan

NSIKAN ESSIEN
WhatsApp: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section) | Telegram: Nsikanabasi0
LinkedIn: [open contact info](look above in the "contact info" section) | Portfolio: Proof of Work
Location: Remote (Global)

PROFESSIONAL SUMMARY

Results-driven Customer Support and Sales Specialist with over two years of experience driving client retention,
lead optimization, and revenue generation across cross-functional remote environments. Proven track record
managing high-volume outbound calling funnels, handling over 350+ customers via multichannel systems, and
accelerating B2B contract growth. Skilled in optimizing CRM workflows, transforming client pain points into high-
engagement conversion strategies, and meeting strict Service Level Agreements (SLAs).

WORK EXPERIENCE

TECHVILL APPLIANCE REPAIR LTD. Remote (Canada)
Sales Manager & Customer Support Coordinator May 2025 – May 2026
• B2B Lead Qualification: Executed 30+ daily high-intent outbound discovery calls to B2B property managers
and enterprise business partners across Canada, accurately qualifying cold/warm leads and seamlessly
transferring high-conversion prospects to closing executives.
• Account Management & Retention: Spearheaded proactive customer follow-up strategies using **Kommo
CRM** and **ServiceTitan**, which directly improved corporate partner engagement margins and secured
steady monthly operational revenue.
• Multichannel Support & Telephony: Directed critical logistics requests and resolved complex service
escalations for over 350 customers via synchronized email pipelines and **CallRail** call tracking, while
maintaining a prompt 1-hour acknowledgement SLA.
• Revenue Generation & Calendar Management: Maintained stable monthly recurring revenue through
inbound strategic booking funnels and optimized **Google Calendar** scheduling, driving an impactful 30%+
increase in recurring tenant service contracts.

VITALITY CARE WELLNESS Remote
Sales Manager / Support Representative March 2024 – May 2025
• Consultative Selling & CRM Architecture: Guided prospective clients through custom product evaluation
sessions, logging deal pipelines inside **HubSpot** to maximize high-ticket conversions and order averages.
• Customer Care & Inquiries: Managed high-volume customer inquiries across multi-channel chat, email, and
calling modules, successfully building personalized customer relationships to maximize post-purchase
satisfaction.
• Pipeline Management: Maintained meticulous CRM logs tracking prospective client behaviors and previous
touchpoints, systematically applying targeted follow-up plans inside **HubSpot** to generate strong repeat
sales velocity.
• Order Fulfillment Logistics: Oversaw end-to-end processing systems for customer orders and coordinated
priority delivery schedules to guarantee excellent fulfillment accuracy.

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EDUCATION & CERTIFICATIONS

ESTATE MODEL HIGH SCHOOL Nigeria
Senior School Certificate Examination (SSCE) September 2017 – May 2023

Professional Certifications:
• Jumpstart Zapier Certification – Zapier
• Customer Care & Complaint Management – Atingi Certification

SKILLS & COMPETENCIES

Enterprise Tools & CRMs: HubSpot, CallRail, Google Calendar, Kommo CRM, Salesforce, ServiceTitan,
Property Meld, Slack, WhatsApp Business, Google Workspace.
Sales & Support Expertise: B2B Outbound Account Prospecting, Lead Qualification & Conversion, Inbound
Appointment Setting, Consultative Selling, Customer Complaint Management,
Pipeline Management, High-Volume SLA Compliance.
Soft Skills: Active Listening, Adaptability, Rapid Workflow Learning, Time Management,
Stress Tolerance, Interpersonal Collaboration.
Languages: English (Fluent/C1 Level Proficiency)

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