Діана

DIANA CHYKHABAKH
AI Automation Engineer | AI Solutions & Integration Engineer
Tbilisi, Georgia
Open to Remote | B2B | Contractor
[open contact info](look above in the "contact info" section) | WhatsApp / Telegram: [open contact info](look above in the "contact info" section)
LinkedIn: View LinkedIn
Portfolio: View Portfolio

PROFESSIONAL POSITIONING
AI Automation Engineer with 2+ years of experience designing and delivering production-ready AI automation solutions that reduce
manual operations, streamline business processes, and improve customer experiences.
Translate business requirements into production-ready AI solutions using n8n, LLMs, APIs, and modern SaaS platforms.
Experienced in designing reliable AI workflows with orchestration, structured outputs, validation, monitoring, guardrails, and
human-in-the-loop processes across healthcare, hospitality, real estate, e-commerce, education, and professional services.

KEY ACHIEVEMENTS

● Reduced manual operations by up to 90% by implementing AI-powered automation workflows.
● Designed AI lead qualification systems processing 300+ inquiries monthly, transforming conversations into structured CRM data.
● Built conversational AI solutions handling 30–50+ customer interactions daily across booking and support workflows.
● Designed production-ready AI workflows orchestrating thousands of API calls across CRM platforms, telephony systems, AI
models, and business applications.
● Developed AI knowledge assistants reducing repetitive internal requests by 60–70%.

SKILLS

AI Engineering

OpenAI • Claude • AI Agents • Prompt Engineering • Structured Outputs • Retrieval-Based Workflows • Conversational AI

Workflow Automation

n8n • Zapier • REST APIs • Webhooks • Workflow Orchestration • SaaS Integrations • CRM Automation

Solution Architecture

Workflow Design • Validation • Error Handling • Retry Logic • Fallback Strategies • Monitoring • Human-in-the-Loop •
Workflow Observability

Platforms

HubSpot • Pipedrive • Slack • Supabase • Google Sheets • ClickUp • Gmail • Vapi

Scripting

JavaScript (n8n Code) • Python (Automation Logic) • JSON
PROFESSIONAL EXPERIENCE

AI Automation Consultant | 02.2024 - Present

Design and deliver production-ready AI automation solutions that reduce manual operations, improve operational efficiency, and
streamline customer-facing and internal business processes across healthcare, hospitality, real estate, e-commerce, education, and
professional services.

Key Contributions

● Designed and deployed AI voice automation systems integrating telephony, LLMs, CRM platforms, and business processes
reducing manual booking operations by up to 90%
● Lead discovery sessions with clients to analyze business processes, define AI automation strategies, and design production-ready
solutions aligned with operational goals.
● Designed AI-powered lead qualification workflows processing 300+ monthly inquiries, automatically transforming unstructured
conversations into structured CRM records for sales teams.
● Built AI-powered knowledge assistants connected to internal documentation, reducing repetitive internal support requests by
60–70% while improving information accessibility across teams.
● Architected reliable AI workflows with structured outputs, validation, monitoring, retry logic, fallback strategies, and human
review to ensure production stability and predictable AI behavior.
● Implemented custom JavaScript and Python logic within n8n workflows for API orchestration, data transformation, validation, and
advanced workflow customization.

Selected production implementations: AI Voice Hotel Booking • AI Lead Qualification • AI Support Ticket Triage • AI Marketing
Content Automation (see portfolio for implementation details).

CLIENT SOLUTIONS & PROJECT DELIVERY EXPERIENCE

Technical Project Manager & Client Solutions — UI Jedi | 12.2020 – 01.2024

Led end-to-end client discovery and solution planning for UI/UX and custom software projects, partnering with international clients
on Upwork from initial consultation through project handoff.

● Owned the full client engagement lifecycle, from discovery and requirements gathering to solution definition and delivery
coordination.
● Facilitated discovery workshops, identified business requirements, and translated client objectives into implementation roadmaps
for delivery teams.
● Coordinated cross-functional collaboration between clients, designers, and developers to ensure successful project delivery and
stakeholder alignment.

Operations Project Manager — Malewitch Web Studio | 06.2020 – 10.2020
● Partnered with developers during project scoping, solution planning, and delivery coordination for web development projects.
● Served as the primary liaison between clients and technical teams, ensuring clear communication, requirement alignment, and
successful project execution.
Additional client-facing experience (2018–2020): Alex Yanovskiy School • MaxTopMedia • ProducTech.

EDUCATION
Master's Degree in Tourism, with Honors
Semen Kuznets Kharkiv National University of Economics
LANGUAGES
English (C1) • Ukrainian (Native) • Russian (Native) • French (A2)