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Лілія

Менеджер роботи з клієнтами

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Менеджер роботи з клієнтами, Support manager 
City:
Ternopil

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LILIYA MANDZIY

EDUCATION
Master's Degree in Psychology
Ternopil Volodymyr Hnatiuk National Pedagogical University, Ukraine
September 2024 – December 2025
Professional Training in Cognitive Therapy (CBT Consultant)
UpPro School Ltd., Kyiv, Ukraine
April 2024 – July 2024
Basic Consultant Certificate in Positive Psychotherapy
World Association for Positive and Transcultural Psychotherapy (WAPP)
May 2017 – June 2018
PROFILE Master of Business Administration (MBA)
Ternopil National Economic University, Ukraine
Friendly, approachable, and people- September 2012 – June 2014
Bachelor of Business Administration
oriented professional with strong Erasmus University Rotterdam, The Netherlands
interpersonal and organizational skills. I September 2003 – May 2004
easily build positive relationships and Bachelor's and Master's Degree in International Economics
create a supportive, productive working Ternopil Academy of National Economy, Institute of International Business and
Management, Ukrainian-Dutch Faculty
environment while remaining focused on September 2000 – June 2005
achieving results. Highly organized, detail-
oriented, and a quick learner with
experience in coordination, business PROFESSIONAL EXPERIENCE
correspondence, scheduling, and Finance Operations Manager
communication with people at all PROSTIR-T LLC
organizational levels. Proficient in Ternopil, Ukraine | May 2024 – Present
Microsoft Office. English level: B1+. Manage customer relationships and develop new business opportunities.
Recommend process improvements to enhance the company's operational
efficiency.
CONTACT INFORMATION
Senior Funds Processing Specialist
Address: Credit Suisse (Investment Bank), Funds Processing Department
46 Chaikovskoho Street Wrocław, Poland | May 2022 – August 2022
Ternopil 46011 Processed investment fund transactions, including subscriptions, redemptions, and
Ukraine share transfers.
Monitored payments and reconciled data with external counterparties.
Phone:: Contributed to process improvements and operational efficiency.
[open contact info](look above in the "contact info" section) Collaborated with international teams while ensuring compliance with internal
policies and regulations.
Email:
[open contact info](look above in the "contact info" section) Volunteer
Fundacja Ładne Historie, Plac Grunwaldzki OD NOWA
LinkedIn: [open contact info](look above in the "contact info" section) Wrocław, Poland | March 2022 – August 2022
mandziy- Translated documents.
38b24b235?utm_source=share&utm_campaign Supported the organization of a coworking space for displaced Ukrainians.
=share_via&utm_content=profile&utm_medium Assisted with administrative and coordination activities of the foundation.
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Finance Operations Manager
PROSTIR-T LLC
KEY SKILLS Ternopil, Ukraine | September 2014 – February 2022
▪ Communication and interpersonal Managed customer relationships and attracted new clients.
skills Evaluated and improved accounts receivable processes.
▪ Customer relationship management Supported financial analysis and collaborated with the Finance Manager on
▪ Organization and coordination operational improvements.
▪ Attention to detail
Lecturer of Psychology and Sociology
▪ Adaptability and flexibility Ternopil National University of Economics
▪ Problem-solving Ternopil, Ukraine | September 2012 – August 2013
▪ Time management Delivered lectures and seminars in psychology and sociology to over 180 students.
▪ Self-motivation and ability to work Applied interactive teaching methods and assessed students' academic progress.
independently Built positive relationships with students and organized educational trips and
▪ Emotional stability excursions.
▪ Integrity and responsibility
▪ Microsoft Office (Word, Excel, Department Coordinator
PowerPoint) Ternopil National University of Economics, Department of Business Communication
and Organizational Behavior
INTERESTS Ternopil, Ukraine | September 2009 – September 2013
▪ Psychology Coordinated the department's daily administrative operations and communication.
▪ Singing and piano Managed business documentation and correspondence.
▪ Pilates and yoga Facilitated effective communication between academic staff and students.

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