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ALONA VOLOSHCHUK
Executive Assistant | Management Assistant | Operations Coordinator

CONTACT Phone: [open contact info](look above in the "contact info" section) Telegram: @work724t
Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL Operations Team Lead | 2024–2026
EXPERIENCE Financial Services Company
Managed a high-performing operations team, overseeing daily workflows and
ensuring efficient task execution.
Coordinated cross-functional collaboration between internal departments.
Tracked key performance indicators (KPIs) and implemented strategies that
improved team productivity.
Prepared operational reports, analyzed performance metrics, and presented
results to senior management.
Supported process optimization initiatives, reducing response times and
increasing operational efficiency.
Maintained business documentation, reports, and internal records.
Fostered a collaborative team environment that consistently delivered strong
operational results.

Sales & Customer Success Manager | 2023–2024
JastSchool (Online Education)

Managed communication with prospective and existing clients via phone, email,
and messaging platforms.
Scheduled consultations and coordinated meetings between students and
educational consultants.
Maintained CRM records and processed customer documentation.
Successfully handled objections, resulting in increased customer conversion and
retention.
Collaborated with internal teams to provide a seamless customer experience.
Supported daily administrative operations in a fast-paced remote environment.

Social Media Manager | 2021–2022
New Media Company
Managed social media campaigns for multiple clients, increasing audience
engagement and brand visibility.
Coordinated content production with designers and marketing specialists.
Planned content calendars and monitored campaign performance.
Prepared presentations and marketing reports for clients.
Improved social media performance, achieving up to a 50% increase in audience
engagement.
EDUCATION Bachelor's Degree in Analytical Economics (In Progress)
Lesya Ukrainka Volyn National University
3rd Year Student

CORE SKILLS

Executive Assistance
Administrative Support
Calendar Management
Business Correspondence
Documentation Management
Workflow Coordination
Meeting Scheduling
Microsoft Office
Google Workspace
CRM Systems
Process Optimization
Customer Success
Team Leadership
Time Management
Problem Solving
Attention to Detail