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Product writer
- Considering positions:
- Product writer, Operation manager, Project manager, Customer service manager, Customer support representative, Project coordinator, Project information leader, Technical writer, Assistant operation manager
- City:
- Ternopil
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Kateryna Leshkiv
Project and Operations Specialist
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) 46024 Ukraine, Ternopil
Summary Experience
Results-oriented operations Project Information Leader - PIL May 2022 - Present
professional with experience in Schréder UA – ТОВ «Ш РЕДЕР»
cross-functional coordination,
information management, and To mediate between cross-functional collaboration with laboratory,
process optimization in fast-paced project leaders, sales representatives and other stakeholders to streamline
environments. Proven track record project workflows and improve project outcomes.
as a Project Information Leader, Created and maintained technical documentation pack to support
ensuring effective collaboration projects and ensure compliance with standards - such as Installation
across teams, streamlining instructions, Product guide etc
information flow, and supporting Provided technical support for sales representatives and clients.
operational processes. Combines a Tracking successes and progresses in the CRM system.
customer-focused mindset with Expertize with graphics software such as Adobe Indesign, Illustrator etc
strong communication skills and
advanced English proficiency. Communication Manager; Content- May 2021 - May 2022
Manager (SMM); Ternopil, UA, Ukraine
Skills Schréder UA – ТОВ «Ш РЕДЕР»
Technical Support Researched the organization's brand, website, and industry to develop
Expert content consistent with business goals and brand voice.
Managed social media platforms, curating content that increased
Technical audience interaction.
Documentation Expert Collaborated with cross-functional teams.
Created and maintained a content calendar to ensure consistent output
Graphic Design and timely delivery of materials.
Expert Enhanced SEO strategies to improve organic search rankings.
Communication Restaurant Manager Dec 2020 - May 2021
Skills Expert NAVI Ternopil
Customer-Centric Oversaw daily operations of the restaurant, ensuring efficient service and
Operations Expert customer satisfaction.
Developed training materials and onboarding programs for new
Result-Oriented employees.
Focus Expert Managed employee schedules and coordinated staff training to enhance
team performance.
Time Management
Developed and implemented standard operating procedures to streamline
Expert
restaurant operations.
Analyzed sales reports and customer feedback to identify areas for
Operational Process
improvement and drive revenue growth.
Optimization Expert
Maintained inventory levels and placed orders to ensure availability of
Cross-Functional supplies and ingredients.
Coordination Expert
Head Waiter Dec 2018 - Dec 2020
Languages Seabourn Cruise Line Seattle, US, United States
Ukrainian Oversaw dining room operations to ensure exceptional guest experiences
Native and high service standards.
Collaborated with kitchen staff to ensure timely and accurate food
English delivery to guests.
Fluent Resolved customer complaints promptly and effectively to maintain
satisfaction and loyalty.
Certifications Coordinated special events and private dining services, ensuring all details
aligned with guests' expectations.
Ensured compliance with food safety standards and operational policies to
SkillUP by Simplilearn – Digital
uphold restaurant reputation.
Marketing Course.
Soft Skills Marathon – UCU
Business School: Public speaking
English Teacher - T utor - T ranslator Sep 2014 - Dec 2019
and presentations, Effective Language Star Club
negotiations, Business
communication and emotional Developed and implemented engaging lesson plans tailored to diverse
intelligence, Time management learning styles and abilities.
and personal effectiveness. Fostered a positive classroom environment that encouraged student
Microsoft 365 Workshop: participation and collaboration.
Outlook, Teams etc Assessed student performance through various evaluation methods and
Adobe InDesign / Illustrator provided constructive feedback to promote academic growth.
courses. Maintained open communication with parents and guardians to support
student development and address concerns.
Collaborated with clients to understand specific translation needs and
Accomplishments deliver customized language solutions.
International work experience
Customer-focused operations
Education
Experience in Design &
Development Business communication - Certificate
Proficiency in Adobe and UCU Business School
Microsoft software 2024 - 2024 Lviv , Ukraine
Experience working with
technical documentation Hotel and Tourism Management - Non-Degree Program
Cross-functional coordination (e.g. Coursera certificate)
HTL International School of Hospitality, Tourism and
Interests Languages
2017 - 2017 Barcelona, Spain
Reading T ranslation/English teacher - Bachelor's Degree
Traveling
Ternopil Volodymyr Hnatiuk Pedagogical University
Photo content
2014 - 2018 Ternopil, Ukraine
Sports
Participation in social and
volunteer projects.
Project and Operations Specialist
[
Summary Experience
Results-oriented operations Project Information Leader - PIL May 2022 - Present
professional with experience in Schréder UA – ТОВ «Ш РЕДЕР»
cross-functional coordination,
information management, and To mediate between cross-functional collaboration with laboratory,
process optimization in fast-paced project leaders, sales representatives and other stakeholders to streamline
environments. Proven track record project workflows and improve project outcomes.
as a Project Information Leader, Created and maintained technical documentation pack to support
ensuring effective collaboration projects and ensure compliance with standards - such as Installation
across teams, streamlining instructions, Product guide etc
information flow, and supporting Provided technical support for sales representatives and clients.
operational processes. Combines a Tracking successes and progresses in the CRM system.
customer-focused mindset with Expertize with graphics software such as Adobe Indesign, Illustrator etc
strong communication skills and
advanced English proficiency. Communication Manager; Content- May 2021 - May 2022
Manager (SMM); Ternopil, UA, Ukraine
Skills Schréder UA – ТОВ «Ш РЕДЕР»
Technical Support Researched the organization's brand, website, and industry to develop
Expert content consistent with business goals and brand voice.
Managed social media platforms, curating content that increased
Technical audience interaction.
Documentation Expert Collaborated with cross-functional teams.
Created and maintained a content calendar to ensure consistent output
Graphic Design and timely delivery of materials.
Expert Enhanced SEO strategies to improve organic search rankings.
Communication Restaurant Manager Dec 2020 - May 2021
Skills Expert NAVI Ternopil
Customer-Centric Oversaw daily operations of the restaurant, ensuring efficient service and
Operations Expert customer satisfaction.
Developed training materials and onboarding programs for new
Result-Oriented employees.
Focus Expert Managed employee schedules and coordinated staff training to enhance
team performance.
Time Management
Developed and implemented standard operating procedures to streamline
Expert
restaurant operations.
Analyzed sales reports and customer feedback to identify areas for
Operational Process
improvement and drive revenue growth.
Optimization Expert
Maintained inventory levels and placed orders to ensure availability of
Cross-Functional supplies and ingredients.
Coordination Expert
Head Waiter Dec 2018 - Dec 2020
Languages Seabourn Cruise Line Seattle, US, United States
Ukrainian Oversaw dining room operations to ensure exceptional guest experiences
Native and high service standards.
Collaborated with kitchen staff to ensure timely and accurate food
English delivery to guests.
Fluent Resolved customer complaints promptly and effectively to maintain
satisfaction and loyalty.
Certifications Coordinated special events and private dining services, ensuring all details
aligned with guests' expectations.
Ensured compliance with food safety standards and operational policies to
SkillUP by Simplilearn – Digital
uphold restaurant reputation.
Marketing Course.
Soft Skills Marathon – UCU
Business School: Public speaking
English Teacher - T utor - T ranslator Sep 2014 - Dec 2019
and presentations, Effective Language Star Club
negotiations, Business
communication and emotional Developed and implemented engaging lesson plans tailored to diverse
intelligence, Time management learning styles and abilities.
and personal effectiveness. Fostered a positive classroom environment that encouraged student
Microsoft 365 Workshop: participation and collaboration.
Outlook, Teams etc Assessed student performance through various evaluation methods and
Adobe InDesign / Illustrator provided constructive feedback to promote academic growth.
courses. Maintained open communication with parents and guardians to support
student development and address concerns.
Collaborated with clients to understand specific translation needs and
Accomplishments deliver customized language solutions.
International work experience
Customer-focused operations
Education
Experience in Design &
Development Business communication - Certificate
Proficiency in Adobe and UCU Business School
Microsoft software 2024 - 2024 Lviv , Ukraine
Experience working with
technical documentation Hotel and Tourism Management - Non-Degree Program
Cross-functional coordination (e.g. Coursera certificate)
HTL International School of Hospitality, Tourism and
Interests Languages
2017 - 2017 Barcelona, Spain
Reading T ranslation/English teacher - Bachelor's Degree
Traveling
Ternopil Volodymyr Hnatiuk Pedagogical University
Photo content
2014 - 2018 Ternopil, Ukraine
Sports
Participation in social and
volunteer projects.
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The candidate's resume is posted at https://www.work.ua/resumes/19252704/