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Iryna
ELD Specialist, Customer Support
- Age:
- 27 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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Iryna Nekhai
Bialystok, Poland | [open contact info ](look above in the "contact info" section) (Telegram) / [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Summary
I have almost 6 years of experience in an IT product company in the U.S. trucking industry. I have
seen how different processes work in such environment and have an overall understanding of how things
are built and connected. Currently I am looking for an opportunity to grow further and become more
specialized in the IT field.
I feel comfortable working both independently and in a team. I usually adapt quickly to new tools,
people, and responsibilities. I am always ready to improve my skills and expand my knowledge. I am not
afraid of making mistakes because I believe they are a part of progress. At the same time, I am detail-
oriented and always do my best to minimize mistakes in my work.
Work experience
Audit Specialist
TrackEnsure Inc., August 2021 – Present
Handle ELD-related audit cases involving FMCSA requests, brokerage, insurance, and cargo claims.
Ensure driver logbooks comply with FMCSA regulations.
Work with large volumes of log-related documentation, organizing and structuring information in
Excel to support the audit process.
Communicate with clients via phone and email regarding audit cases, guiding them through every
stage of the audit process (customer service quality score consistently 29–30 out of 30 each month).
Successfully completed 200+ audit cases.
Mentor new team members.
Technical Support Team Lead
TrackEnsure Inc., June 2021 – July 2021
Led a team of up to 3 Technical Support Specialists and coordinated their day-to-day operations.
Mentored new team members.
Helped create a positive working environment.
Assisted the Technical Support team in resolving complex customer issues.
Resolved challenging customer situations.
Technical Support Specialist
TrackEnsure Inc., October 2020 – May 2021
Provided technical support to clients via phone and email, helping them use company devices and
applications.
Explained technical issues in simple terms to non-technical users.
Helped resolve hardware and software issues.
Mentored new team members.
Education
Petro Mohyla Black Sea National University
Master’s Degree in Public Administration (2020–2022)
Bachelor’s Degree in Germanic Languages and Literature (2016–2020)
Languages
Ukrainian – Native
Russian – Native
English – Intermediate
Bialystok, Poland | [
Summary
I have almost 6 years of experience in an IT product company in the U.S. trucking industry. I have
seen how different processes work in such environment and have an overall understanding of how things
are built and connected. Currently I am looking for an opportunity to grow further and become more
specialized in the IT field.
I feel comfortable working both independently and in a team. I usually adapt quickly to new tools,
people, and responsibilities. I am always ready to improve my skills and expand my knowledge. I am not
afraid of making mistakes because I believe they are a part of progress. At the same time, I am detail-
oriented and always do my best to minimize mistakes in my work.
Work experience
Audit Specialist
TrackEnsure Inc., August 2021 – Present
Handle ELD-related audit cases involving FMCSA requests, brokerage, insurance, and cargo claims.
Ensure driver logbooks comply with FMCSA regulations.
Work with large volumes of log-related documentation, organizing and structuring information in
Excel to support the audit process.
Communicate with clients via phone and email regarding audit cases, guiding them through every
stage of the audit process (customer service quality score consistently 29–30 out of 30 each month).
Successfully completed 200+ audit cases.
Mentor new team members.
Technical Support Team Lead
TrackEnsure Inc., June 2021 – July 2021
Led a team of up to 3 Technical Support Specialists and coordinated their day-to-day operations.
Mentored new team members.
Helped create a positive working environment.
Assisted the Technical Support team in resolving complex customer issues.
Resolved challenging customer situations.
Technical Support Specialist
TrackEnsure Inc., October 2020 – May 2021
Provided technical support to clients via phone and email, helping them use company devices and
applications.
Explained technical issues in simple terms to non-technical users.
Helped resolve hardware and software issues.
Mentored new team members.
Education
Petro Mohyla Black Sea National University
Master’s Degree in Public Administration (2020–2022)
Bachelor’s Degree in Germanic Languages and Literature (2016–2020)
Languages
Ukrainian – Native
Russian – Native
English – Intermediate
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The candidate's resume is posted at https://www.work.ua/resumes/19270116/