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Николь
Customer support representative
- Age:
- 24 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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NIKOL ABOUT ME
BERKO I'm motivated person with an experience in customer service,
administration, and social media management. I'm proactive, organized, and
REMOTE CUSTOMER SUPPORT
SPECIALIST reliable.
In my previous roles, I worked with clients, scheduled appointments,
CONTACT
responded to messages, and created content for social media. I am looking
PHONE for a job where I can apply my skills and continue to grow professionally.
[open contact info ](look above in the "contact info" section)
EMAIL
WORK EXPERIENCE
[open contact info ](look above in the "contact info" section)
TELEGRAM Customer Support 01/2025 – Present
@benuanb Helpware
Provided customer support via chat and email
SKILLS
Detected and handled scam and fraud-related cases
Resolved account login and access issues
—Customer Support (Chat & Email)
Assisted with shipping operations and order-related inquiries
—Fraud & Scam Detection
—Account & Access Troubleshooting Administrator 04/2024 – 01/2025
Planeta Fitness
—Remote Ticket Management
Welcomed clients and managed front desk operations
—Self-Managed Workflow
Coordinated memberships, appointments, and scheduling
—Client Relations Provided customer support and handled administrative tasks
LANGUAGES SMM Manager 03/2023 – 01/2024
I Dance Studio
English Fluent Created and scheduled content for social media platforms
German Intermediate Responded to customer inquiries and managed online engagement
Registered clients and provided information about services and schedules
Ukrainian Native
Promoted fitness programs and collaborated with the marketing team
Russian Native
EDUCATION
STRENGTHS
Bachelor's Degree in Pedagogy (English & German Languages)
—Proactive & Organized
Hryhorii Skovoroda National Pedagogical University
—Fast Learner 06/2021 – 06/2025
—Reliable Under Pressure
—Strong Communicator
BERKO I'm motivated person with an experience in customer service,
administration, and social media management. I'm proactive, organized, and
REMOTE CUSTOMER SUPPORT
SPECIALIST reliable.
In my previous roles, I worked with clients, scheduled appointments,
CONTACT
responded to messages, and created content for social media. I am looking
PHONE for a job where I can apply my skills and continue to grow professionally.
[
WORK EXPERIENCE
[
TELEGRAM Customer Support 01/2025 – Present
@benuanb Helpware
Provided customer support via chat and email
SKILLS
Detected and handled scam and fraud-related cases
Resolved account login and access issues
—Customer Support (Chat & Email)
Assisted with shipping operations and order-related inquiries
—Fraud & Scam Detection
—Account & Access Troubleshooting Administrator 04/2024 – 01/2025
Planeta Fitness
—Remote Ticket Management
Welcomed clients and managed front desk operations
—Self-Managed Workflow
Coordinated memberships, appointments, and scheduling
—Client Relations Provided customer support and handled administrative tasks
LANGUAGES SMM Manager 03/2023 – 01/2024
I Dance Studio
English Fluent Created and scheduled content for social media platforms
German Intermediate Responded to customer inquiries and managed online engagement
Registered clients and provided information about services and schedules
Ukrainian Native
Promoted fitness programs and collaborated with the marketing team
Russian Native
EDUCATION
STRENGTHS
Bachelor's Degree in Pedagogy (English & German Languages)
—Proactive & Organized
Hryhorii Skovoroda National Pedagogical University
—Fast Learner 06/2021 – 06/2025
—Reliable Under Pressure
—Strong Communicator
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The candidate's resume is posted at https://www.work.ua/resumes/19279725/