Аліна

Alina Chebotar
International Operations Manager
Client Success | Team Leadership | Process Improvement | Multilingual Professional

PROFESSIONAL PROFILE

CONTACT
[open contact info](look above in the "contact info" section) International Operations Manager with 7+ years of experience leading operations, client relations and
[open contact info](look above in the "contact info" section) business processes across France, Monaco, Germany, Ukraine and the United States. Proven ability to
build and develop high-performing teams, optimise workflows and deliver measurable results in fast-
[open contact info](look above in the "contact info" section)
paced, multicultural environments. Adept at bridging operational excellence with premium customer
Nice, France
experience in both corporate and luxury-sector settings. Fluent in English with working proficiency in
French and German.
DETAILS PROFESSIONAL EXPERIENCE
Nationality: Ukrainian
Driving Licence: Cat. B
Operations Manager
Glam Monte Carlo · Jan 2026 – Jun 2026 · Monaco
LANGUAGES ▸ Directed full-cycle daily operations of a luxury beauty business, overseeing a team of 10+ staff across
Ukrainian Native service, reception and retail functions
Russian Bilingual ▸ Implemented structured scheduling system that reduced appointment gaps by ~25% and improved
English C1 · Advanced team utilisation
French B1 · Intermediate ▸ Maintained a client satisfaction rate above 95% through service quality standards and personalised
German B1 · Intermediate client follow-up protocols
▸ Monitored KPIs and prepared weekly performance reports for ownership
Operations & Client Experience Manager
CORE COMPETENCIES
Bellax · Jun 2025 – Aug 2025 · Nice, France
▸ Operations Management
▸ Managed day-to-day operations and coordinated a team of 8 in a high-volume premium service
▸ Client Success & CX
environment
▸ Team Leadership (6–15 ppl)
▸ Streamlined client booking and intake processes, reducing wait times and increasing repeat bookings
▸ Process Optimisation ▸ Resolved client escalations with a zero-unresolved-complaint record over the contract period
▸ Project Coordination
▸ Cross-cultural Communication Director of Operations & Sales
▸ CRM & MS Office Suite Greatwide American Logistics · 2018 – 2022 · Kharkiv, Ukraine
▸ Staff Training & Development ▸ Promoted from logistics coordinator to Director of Operations within 18 months, leading a team of 6
▸ KPI Tracking & Reporting across sales and logistics functions
▸ Consistently delivered 100% of quarterly revenue targets through strategic pipeline management and
▸ Conflict Resolution
team performance coaching
▸ Coordinated logistics operations serving 200+ B2B clients monthly across international routes
TARGET ROLES ▸ Designed and implemented onboarding and training processes that cut ramp-up time for new hires
▸ Operations / Ops Coordinator by 30%
▸ Customer Success Manager Sales & Client Operations Associate
▸ Project Coordinator / PM Point Break LLC · 2017 · Los Angeles, CA, USA
▸ Luxury Client Experience Mgr ▸ Managed client-facing operations and administrative workflow in a retail environment serving 100+
customers daily
▸ Consistently exceeded individual sales targets and maintained top-rated customer feedback
Sales & Operations Associate
Stripes LLC · 2016 · San Antonio, TX, USA
▸ Handled inventory management, cash operations and client service in a fast-paced retail setting
Practising Psychologist (Online)
Independent Practice · 2022 – Present
▸ Provided individual coaching and mental performance support to a portfolio of 20+ regular clients
▸ Applied psychological frameworks to corporate wellness, stress management and team dynamics
consultations
Intern – Communication Sciences
Deutsches Museum · 2023 · Munich, Germany
▸ Developed public psychology education programmes reaching 500+ museum visitors
▸ Collaborated with a cross-functional team to redesign visitor engagement content
Intern – Culture & Events
Landratsamt Landsberg am Lech · 2023 · Germany
▸ Co-organised a UNESCO-recognised cultural event, coordinating logistics for 200+ attendees

EDUCATION

Master of International Law
Yaroslav the Wise National Law University · 2014 – 2020 · Kharkiv, Ukraine
Certificate in Applied Psychology
Online Institute of Applied Psychology · 2021 – 2023 · Ukraine