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Work experience

Sales Representative

from 01.2024 to 07.2026 (2 years 7 months)
Affordable Rent to own, Remote (Real estate)

Made high-volume outbound calls to prospective customers using the Convoso CRM and dialer.

Followed structured call scripts while adapting naturally based on each customer’s responses.

Asked qualifying questions to understand housing needs, credit challenges, current situation, and interest in the service.

Used active listening to identify customer concerns, respond appropriately, and keep conversations productive.

Explained the rent-to-own process clearly and guided qualified prospects toward sign-up or the appropriate next step.

Handled objections and answered questions without relying only on scripted responses.

Followed up with interested and previously unresponsive leads to restart conversations.

Recorded call outcomes, customer details, notes, and follow-up dates accurately in the CRM.

Handled inbound calls, resolved complaints, and consistently worked toward sales and conversion targets.

Education

Kyiv National Economic University

Statistics, Kyiv
Higher, from 2020 to 2024 (4 years)

Studied statistics, data analysis, probability theory, economic modelling, research methods, and data interpretation. Developed strong analytical, reporting, and problem-solving skills through academic projects and practical assignments.

Knowledge and skills

• Punctuality
• Communicability
• Honesty
• Discipline
• Active sales
• Conflict-free
• Adaptability
• Lead generation
• Team management
• Sales management
• Management of CRM
• Ability to work in multitasking mode
• Result orientation
• Cold sales
• Politeness
• Friendliness
• Voiceflow

Language proficiencies

English — fluent