Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20567713/

Work experience

Telemarketer

from 07.2026 to now (4 months)
Archysoft, Remote (IT)

Cold Calling Specialist / Sales Development Representative

Conduct outbound cold calls to dance studio owners and decision-makers in the United States to introduce custom software solutions designed to simplify studio operations and reduce administrative workload.

Engage prospects in conversations about their existing studio management software, including platforms such as Jackrabbit, Mindbody, and Studio Pro, to understand their current setup and identify potential gaps or operational challenges.

Use consultative questioning to uncover opportunities for improvement in registrations, payment management, scheduling, parent communication, trial-student follow-ups, and other administrative processes.

Present Archysoft's services and free operational review in a natural, conversational manner, focusing on understanding the prospect's needs rather than pushing an immediate sale.

Handle objections from prospects who already use competing software, are satisfied with their current systems, or are not immediately interested in exploring alternatives.

Qualify potential opportunities by identifying operational challenges, assessing interest in improvements, and determining whether a follow-up conversation with the team would be relevant.

Work toward daily calling targets of 30 answered calls, using structured outreach and follow-up processes to maximize meaningful conversations with studio owners and other decision-makers.

Use Reply.io to manage calling activity, review call recordings, document conversations, track call outcomes, and maintain accurate prospect information.

Record relevant prospect details, including contact information, decision-maker roles, current software, identified pain points, email addresses, and follow-up requirements.

Organize and work through prospect lists of US-based dance studios, identify appropriate contacts, arrange callbacks, and coordinate promising opportunities with the internal team.

Adapt call scripts and objection-handling responses to different prospect situations, with the goal of improving engagement, keeping conversations productive, and securing qualified follow-up meetings.

Lead generator

from 01.2026 to 07.2026 (7 months)
Toggle Studios Agency, Remote (Design)

Generated 150–200 qualified proposals per month, averaging 30–50 proposals per week, for web design, UI/UX, branding, and development services.

Independently managed outreach across Upwork, Behance, and Dribbble, including 100+ applications per month on both Behance and Dribbble while maintaining consistent proposal volume.

Personally reworked proposal formats every two weeks, creating tailored openings for different job types and recrafting and personalizing the first 200 characters shown in Upwork’s proposal preview to encourage clients to open the full application and maintain strong view and interview rates.

Maintained an average 35% proposal view rate for five consecutive months and achieved an interview rate above 10%.

Generated approximately 10–15 discovery calls per month with qualified potential clients.

Contributed to an average of three signed contracts per month, with up to five contracts in stronger months.

Researched and qualified prospects based on business needs, budget, scope, buying intent, and fit with the agency’s services.

Created personalized proposals, outreach messages, and follow-ups to improve response rates and move prospects toward calls and contracts.
Managed prospect communication, CRM records, follow-up activity, and lead status across multiple platforms.

Re-engaged inactive leads and refined targeting to improve lead quality and proposal performance.

My performance in lead generation led to promotion into both Sales Manager and Lead Generation Manager roles within 3–4 months, where I took on client communication, deal progression, and responsibility for managing a new lead generation team.

Lead generation manager

from 09.2025 to 02.2026 (6 months)
Toggle Studios Agency, Remote (Design)

Promoted to Lead Generation Manager after consistently producing strong results as a Lead Generation Specialist.

Managed and supervised a team of lead generators across LinkedIn, Upwork, Behance, Dribbble, email, and other outreach channels.

Trained team members on prospect research, lead qualification, personalized outreach, follow-up, and pipeline management.

Reviewed lead quality, outreach messages, follow-up activity, and overall team performance to improve response and conversion rates.

Worked closely with company leadership to report progress, resolve issues, and ensure high-potential leads received timely attention.

Sales manager

from 08.2025 to 07.2026 (1 year)
Toggle Studio Agency, Remote (Design)

Exceeded monthly sales targets for three consecutive months through consistent outreach, follow-up, and lead conversion.

Managed inbound and outbound leads from first contact through qualification, follow-up, call scheduling, and contract discussions.

Multitasked across sales management, lead generation, and lead generation team supervision as the company’s needs expanded.

Identified client needs, budgets, timelines, and project scope before coordinating qualified opportunities with the relevant team.

Re-engaged inactive and unresponsive prospects, helping move several opportunities back into the pipeline and toward signed contracts.

Maintained an organized sales pipeline and tracked conversations, follow-up dates, and deal progress.

Prepared personalized proposals, case studies, portfolio examples, commercial offers, and follow-up messages.

Worked closely with company leadership and escalated important client questions and updates quickly to prevent delays.

Career break

from 01.2025 to 07.2025 (7 months)
Working on a personal project

Education

Kyiv National Economic University

Statistics, Kyiv
Higher, from 2020 to 2024 (4 years)

Studied statistics, data analysis, probability theory, economic modelling, research methods, and data interpretation. Developed strong analytical, reporting, and problem-solving skills through academic projects and practical assignments.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Punctuality
• Communicability
• Honesty
• Discipline
• Active sales
• Conflict-free
• Adaptability
• Lead generation
• Team management
• Sales management
• Management of CRM
• Ability to work in multitasking mode
• Result orientation
• Cold sales
• Politeness
• Friendliness
• Voiceflow

Language proficiencies

English — fluent

References

Marharyta Zdon

Marharyta Zdon

Telemarketer, Archysoft

Additional information

Results-driven Sales Manager with experience overseeing lead generation, managing inbound and outbound opportunities, qualifying prospects, and guiding leads through follow-up, call scheduling, and contract discussions. Skilled in identifying client needs, handling objections, managing sales pipelines, and coordinating closely with internal teams to move opportunities forward. Proven ability to exceed sales targets, re-engage inactive prospects, maintain accurate CRM records, and communicate effectively with UK,US and European clients.