Dmytro

Dmytro Matiiashchuk
Location: Liberec, Czechia (Ready for remote & relocation)
Phone: [open contact info](look above in the "contact info" section)
Telegram: @dy479
Email: [open contact info](look above in the "contact info" section)

Professional Summary

Results-driven Sales and Retention Manager with over 3 years of robust experience across
Forex, Crypto, and financial markets. Proven track record in B2C sales, high-yield client
acquisition, strategic retention methodologies, VIP account management, and high-performance
sales team leadership. Highly skilled in converting warm and cold leads into active depositing
clients, significantly increasing customer lifetime value, and managing international client
portfolios across multiple highly competitive markets, including Europe, Africa, Asia, and
Oceania. Expert at optimizing sales workflows and leveraging payment infrastructure to drive
sustainable revenue growth.

Core Skills

●
Sales & Conversion: B2C Sales, Lead Conversion, Negotiation, Objection Handling, Up-
selling
● Account Management: Client Retention, VIP Client Management, Customer Relationship
Management
● Leadership & Strategy: Sales Team Leadership, Sales Coaching, Performance Monitoring,
KPI Tracking
● Domain Expertise: FinTech Sales, Crypto Sales, Financial Markets Sales, Payment
Solutions

Tools & Platforms

●
CRM & Operations: CRM Systems, Google Workspace, Microsoft Office
● Payments & Acquiring: Stripe, PayPal, Skrill, Revolut, Payment Providers, Acquiring
Solutions

Key Achievements

●
 Consistently generated First Time Deposits through the execution of highly effective lead
conversion and consultative sales strategies.
● Successfully led a high-performing sales team that generated 100+ First Time Deposits
during the tenure as a Team Leader.
● Effectively managed and retained international clients across Europe, Africa, Asia, and
Oceania.
● Significantly increased client deposit volumes and platform trading activity through targeted
retention and strategic upselling methodologies.
● Managed relations and capital allocations for high-value VIP clients utilizing financial and
crypto products.
● Optimized sales conversions and team workflows through data-driven CRM analysis and
performance tracking.

Professional Experience

Retention Manager | Crypto Copy Trading (June 2025 – Present)
● Managed existing and high-net-worth VIP crypto investors participating in advanced crypto
copy trading strategies.
● Increased client deposits, capital allocation, and overall trading activity via strategic
consultation.
● Assisted clients with smooth platform onboarding, Web3 wallet connections, and secure
smart contract allocations.
● Developed targeted outreach workflows to re-engage inactive clients through systematic
calls, chats, and personalized email strategies.
● Built long-term client relationships, provided high-touch support throughout the customer
journey, and maximized client lifetime value while maintaining high retention rates.

Sales Team Leader | Financial Markets (November 2023 – June 2025)
Started as a Sales Representative and was promoted to Sales Team Leader due to exceptional
individual sales performance and strong leadership capabilities.
● Directed, coached, and managed a high-velocity team of sales representatives focused on
generating First Time Deposits.
● Monitored team KPIs, conversion rates, and overall sales metrics to ensure individual and
team monthly targets were met.
● Conducted regular training and real-time call assistance, coaching agents on advanced
negotiation techniques, consultative selling, and complex objection handling.
● Assisted team members directly with high-value negotiations to successfully close high-yield
accounts.
● Trained new employees, optimized onboarding frameworks, analyzed CRM performance,
and streamlined sales workflows to maximize team conversion rates and revenue
 generation.

Sales Representative | Financial Markets (Forex & Crypto) (June 2022 – November 2023)
● Successfully converted inbound and outbound hot and cold leads into First Time Deposits
across diverse international markets.
● Established and maintained strong, long-term relationships with clients through consultative
selling.
● Meticulously maintained detailed CRM records and systematically managed the sales
pipeline to ensure high conversion velocity.
● Negotiated complex terms, handled consumer objections effectively, and consistently met or
exceeded sales KPIs and conversion targets.

Additional Experience

Sales & Service Specialist (Tech Support & Sales) — September 2020 – August 2021

Education

Bachelor's Degree in Marketing (2020 – 2024)
Lutsk National Technical University (LNTU), Lutsk, Ukraine

Languages

●
English: B2 (Upper-Intermediate)
● Polish: Pre-Intermediate
● Ukrainian: Native
● Russian: Native