Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/7828536

Work experience

Customer Service Representative Supply Chain

from 04.2022 to now (2 years 2 months)
Ashland Ingredients Poland Sp. z o.o., Вся Україна (Customer Service, Supply Chain)

Process incoming customer requests and orders and/or export shipments
Check the orders against the customer and purchase order agreements
Respond to customer product inquiries and satisfaction issues
Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
Create and monitor outbound activities to complete the order
Interface with and support the external and internal customers
Monitor credit situation of the customer and liaise with credit department and sales representatives (PM)

Inside Sales Specialist Poland, Baltics & Ukraine

from 05.2021 to 03.2022 (10 months)
Chep Polska Sp. z o.o., Вся Україна (Sales)

Won CGM award for 12 consecutive months, securing X**% record-breaking yearly target
Built and retained long-term relationships with customers
Cooperate with Sales Managers aims to solve customer problems or make a decisions etc.
Deal with finance team towards the preparing commercial terms for potential customers

Sales Back Office Specialist Poland & Baltics

from 01.2021 to 05.2021 (4 months)
Chep Polska Sp. z o.o., Вся Україна (Sales)

First contact for all incoming calls (customers, forwarding agents, Service Center etc.)
Generate new sales leads (X**) and transfer them to the Sales Manager (making cold calls, market research, executing mailing campaigns, clarifying the details of the palette rental system)
Manage Sales Funnel of small and medium customers
Negotiate and conclude commercial agreement
Preparing and generating reports of current sales activity
Administration of Siebel (system to support and control of sales process)
Drove customer service projects that elevated the overall client experience, increased customer satisfaction

Junior Sales Back Office Specialist

from 11.2019 to 01.2021 (1 year 2 months)
Chep Polska Sp. z o.o. Poland, Вся Україна (Transportation and logistics)

First contact for all incoming calls (customers, forwarding agents, Service Center etc.)
Administrative support of sales department(setting up new customers, adding new accounts to the system and preparing documents for customers
Preparing and generating reports of current sales activity

Junior Sales & Customer Specialist

from 10.2018 to 09.2019 (11 months)
ALBI LINE S.L. Barcelona, Catalonia; Spain, Тернопіль (Beauty Industry)

Participating in business meetings with clients
Gaining customer (contacts via phone and mail)
Preparing offers for clients
Providing sales service to clients
Providing information on the products offered
Preparing sales reports
Preparating “content” for social media (Facebook and Instagram) and for the main website of the company
Managing social media of the Company (Facebook and Instagram) and the main website
Participating in fairs and other industry events
Organizing occasional events and abroad travels

Assistant for cooperation with graduates and projects co-financed by the EU

from 01.2018 to 03.2018 (2 months)
Kozminski University Warsaw/Poland, Тернопіль (Administrative law)

Supporting coordinators in project management and projects relating to the course of student and graduate internship
Completing documentation related to measuring the project indicators
Contacting employers in order to establish business cooperation
Co-organizing and coordinating the Office’s promotional events and other events

Administrative and Office Assistant

from 04.2017 to 09.2018 (1 year 5 months)
Baker Tilly Woroszylska Legal/Poland, Тернопіль (Administrative law)

Preparing reports related to case files, filling in rosters of court proceedings, handling the schedule of court session, entering data into the database
Preparing the law firm’s correspondence and supervising its circulation
Coordinating the circulation of documents ensuring the right flow of information, editing and correcting texts in internal and external circulation
Preparing reports of the law firm’s expenses and employees’ work time
Preparing marketing offers presented by the law firm
Assisting in preparing the law firm’s website
Managing job advertisements, preparing job offers (contacting the candidates and inviting them to job interviews)
Organizing business meeting (i.a. teleconferences, and videoconferences) preparing the agenda and necessary items
Maintaining contacts to courts and public authorities and clients
Managing orders on office equipment
Administering agreements with media suppliers
Organizing occasional events (holiday- related events, integration trips)

Education

Kozminski University Warsaw, Poland

Human Resources Management/Personnel Administration, General, Тернопіль
Higher, from 2016 to 2018 (2 years)

Kozminski University Warsaw, Poland

Business Administration and Management, General, Тернопіль
Higher, from 2013 to 2016 (3 years)

Knowledge and skills

Language proficiencies

• Polish — fluent
• English — fluent
• Ukrainian — fluent
• Russian — fluent