Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19339569/

Work experience

Customer support representative

from 01.2026 to 07.2026 (7 months)
Uniwell, Дистанційно (IT)

L1/L2 Support for Uniwell's website and three applications. Provided comprehensive assistance to clients, ensuring prompt
issue resolution and guiding users through all stages of interacting with the company's products.

Lead generation manager

from 04.2024 to 12.2025 (1 year 9 months)
NDA, Дистанційно (IT)

Implemented comprehensive sales and lead generation strategies, focusing on prospecting and sales management, strictly
adhering to LTV and CSAT metrics. Actively drove revenue growth by actively engaging new customers, increasing sales,
and retaining customers. Offered personalised solutions and identified opportunities to increase product value for each
customer

Technical support L1/L2

from 02.2024 to 01.2025 (1 year)
Proxy-Seller, Дистанційно (IT)

L1/L2 support work related to proxy infrastructure and a large-scale web platform. The role involved providing
comprehensive assistance to customers with all queries, advising on products and services, and persuading them to make
purchases. Resolving technical issues directly and through interaction with other departments.

Education

Mykhailo Ostrohradskyi Kremenchuk National University

Philology, Кременчук
Higher, from 2022 to 2026 (4 years)

Additional education and certificates

Participated in preparatory university courses at Boris Grinchenko University

6 months

Knowledge and skills

• Customer orientation
• RDP
• TCP/IP
• Intercom
• Zendesk
• Sales management
• Data management
• Комунікабельність
• Адаптивність
• Дисциплінованість
• Уміння аналізувати
• Google Docs
• Висока працездатність
• Уміння швидко засвоювати нову інформацію
• Наполегливість
• Продуктивність
• Неконфліктність
• Організованість
• Доброзичливість
• Ведення CRM

Language proficiencies

English — above average