Юлія

Yuliia Shevchuk
Customer Support Representative | Teacher of English and
World Literature

Summary
Delivered exceptional customer service in high-pressure environments, Contact Info
enhancing customer satisfaction rates through effective issue
resolution. Engaged clients across multiple channels, demonstrating [open contact info](look above in the "contact info" section)
strong communication and empathy to foster supportive
relationships. Leveraged CRM tools to streamline ticket management, [open contact info](look above in the "contact info" section)
achieving a significant reduction in response times. A results-driven Ternopil, UA, Ukraine
professional dedicated to making a positive impact on customer
experiences.
Skills
Proven ability to manage high-volume calls while maintaining a focus
on quality service and customer needs. Effectively resolved escalated
issues, collaborating with technical teams to ensure swift and Technical Support
satisfactory outcomes for clients. Adaptable and detail-oriented, with a
strong commitment to continuous improvement and service Adaptability
excellence. Ready to bring a customer-centric approach to enhance
operational success. Attention to Detail
Highly skilled in technical support and customer service, with a focus
on resolving complex inquiries and enhancing client satisfaction. Multitasking
Demonstrated ability to communicate effectively, ensuring customer
concerns are addressed promptly and professionally. Proven Empathy
multitasker with a commitment to maintaining high service quality
standards. Prepared to make a significant impact in a customer-
centric role. Conflict Resolution

Communication
Experience Skills

Customer Support Representative Oct 2023 - Mar 2026
Problem-solving
Road Ready Wheels Ternopil, UA, Ukraine

Delivered exceptional customer service by addressing inquiries and Languages
resolving issues promptly to enhance customer satisfaction.

Actively engaged with clients through various communication Spanish
channels, ensuring a responsive and supportive experience. Elementary

Utilized CRM software to track customer interactions and manage English
support tickets effectively, improving response times. Fluent

Resolved escalated issues with professionalism, ensuring a positive Ukrainian
outcome for the customer and the company. Native

Managed high-volume inbound calls while maintaining quality
standards and ensuring customer needs were met efficiently. Interests
Coordinated with technical teams to address complex customer issues,
Reading
ensuring timely resolution and customer satisfaction.
Travelling
Provided feedback to management regarding customer insights and Learning new languages
service improvement opportunities.
Teacher of English and World Sep 2019 - Oct
Literature 2020
Shostka School number 8

Education
Secondary Education (Language and Literature
(English)) - Master's Degree
Hlukhiv National Pedagogical University of Oleksandr
Dovzhenko
2019 - 2021 Hlukhiv, Ukraine

Philology (English) - Bachelor's Degree
Hlukhiv National Pedagogical University of Oleksandr
Dovzhenko
2015 - 2019 Hlukhiv, Ukraine