Олександр
Technical support specialist
- Considering positions:
- Technical support specialist, Junior Project Manager, Збиральник дронів
- Age:
- 24 years
- City of residence:
- Lviv
- Ready to work:
- Lviv, Remote
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Lviv · [
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RELEVANT EXPERIENCE
JUN 2025 - PRESENT
BILLING SUPPORT REPRESENTATIVE, SKELAR
● Managed Billing requests according to the company's ToS, and ensured
high-quality personalized assistance
● Coordinated technical issues via Jira to the relevant teams
● Suggested improvements for the company's billing procedures, and
overall course for the vision
● Covered copyright checking on a daily basis maintaining the
cybersecurity protocols
SEP 2024 - FEB 2025
RISK MANAGEMENT REPRESENTATIVE, NAMECHEAP
● Fraud screening of the ongoing charges in real time
● Chargebacks management
● KYC verification
● Money-laundering prevention
AUG 2022 – SEP 2024
CUSTOMER SUPPORT REPRESENTATIVE, NAMECHEAP
● Provided technical assistance for external clients;
● Primarily assisted with WordPress cloud-hosting; additionally, covered
CDN and other supportive apps for the main product;
● Actively worked with internal clients of the company;
● Improved internal procedures;
● Mentored new coworkers and provided immediate help per their
requests.
● Tech skills and tools used: Linux, WP-CLI, DNS, Stripe, Kibana, Graphana
JUNE 2020 - AUGUST 2020
Talent Sourcer
● Identified and engaged potential candidates.
EDUCATION
JUNE 2022 - BACHELOR OF ECONOMICS, IVAN FRANKO NATIONAL UNIVERSITY OF LVIV
More resumes of this candidate
Considering positions: Technical, Customer support specialist, Junior Project Manager
Lviv, Remote
Higher education
- Billing specialist, SKELAR, 1 year 2 months
- Risk manager, Namecheap, 6 months
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The candidate's resume is posted at https://www.work.ua/resumes/19366737/