Natalia

Natalia Pasichnyk

Telegram : nurauae
E-mail: [open contact info](look above in the "contact info" section)

Objectives:
I am looking forward to work in a challenging position and I am able to understand and implement new concepts of knowledge and skills in the organization. One of the most important objectives I would like to add real value to the place I am in and to be an important factor in the process of improving the organization.

Work Experience:

Night Auditor / Front Office Receptionist
Amada Colossos Resort 5★, Rhodes, Greece
May 2026 – October 2026
• Independently managed all Front Office operations during the night shift, ensuring smooth hotel operations and maintaining high service standards.
• Performed the complete Night Audit process, including daily financial reconciliation, balancing guest accounts, verifying transactions, and preparing operational reports.
• Managed late check-ins and early check-outs, ensuring efficient registration, accurate billing, and a seamless guest experience.
• Processed guest payments, handled cash and card transactions, issued invoices, and reconciled daily cash reports.
• Worked with Opera PMS and Protel PMS to manage reservations, room allocations, guest profiles, billing, and daily operational procedures.
• Responded promptly to guest requests, resolved complaints professionally, and coordinated with Housekeeping, Security, and Maintenance to ensure guest satisfaction.
• Monitored room availability, updated guest information, and ensured data accuracy throughout the night shift.
• Handled telephone and email inquiries, provided information about hotel services, and assisted guests with transportation and other requests.
• Ensured compliance with hotel policies, security procedures, and confidentiality standards while working independently overnight.
• Maintained accurate documentation and prepared the Front Office for the morning shift by providing detailed handover reports.
• Delivered high-quality customer service in a fast-paced international 5-star resort environment, communicating confidently in English with guests from different countries.

September 2017 – december 2025
Real Estate consultant; UAE. Abu Dhabi

Company: Freelancer

Job responsibilities:

Provide guidance and assistance to the customers in selection property units as: flats, rooms, sometimes villas for the right price under the best terms.

Determine clients’ needs and financials abilities to propose solutions that suit them.

Be in negotiation processes, consult clients on market conditions, prices,

Maintain and update listings of available properties

Find new property owners or investor. Normally by recommendations

Promoting properties and develop networks through advertisements, personal contacts, recommendations, social media.

Have a good relations with customers and investors or owners

Explain conditions of properties agreement

Assist a customer in finishing a deal between investor or owner and customer

Sometimes deal with agents in cooperation work

visit to objects and units to make pictures

To be present and assist in signing the agreement

Meet with customers and show the units

In rare cases assist the owner or investor to sign the agreement with customer while he is absent

September 2015 -January 2016
Real Estate consultant; Qatar, Doha

Company: (Freelancer)

September 2014 –March 2015
Pioneer Projects Development Doha, Qatar;

Position: Business Development Officer
Responsibilities:
• Develop and promote the company.
• Communicating with existing clients.
• Seeking to generate additional sales and develop existing and new client relationship.
• Attending Business events & Exhibitions.
• Preparing the documents and register the Company in Governmental and Private Institutions.
• Corresponding with Companies Local and International in order to proceed with partnership or cooperation in Qatar.
• Attending the meetings with CEOs, Local, International Companies, making the reports and send emails.
• Preparing and delivering the tenders for bidding.

March 2014 –
September 2014
GSA Construction W.L.L... Doha, Qatar;

Position: Executive Secretary / Executive Assistant

Responsibilities:
• Open, sort, and distribute incoming correspondence, including faxes and emails.
• Arrange the interviews to sort the candidates.
• File and retrieve corporate documents, records, and reports.
• Prepare responses to correspondence containing routine inquiries.
• Prepare agendas and make arrangements for the board and other meetings.
• Attend meetings in order to record minutes.
• Coordinate and direct office services, such as records and budget preparation, personnel, and office, in order to aid executives.
• Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
• Prepare invoices, reports, letters, and other documents, using word processing, spreadsheet, and presentation software.
• Taking on some of the manager's responsibilities and working more closely with management.

June 2013 –
September 2013

Wyndham Grand Regency. Doha, Qatar; 5 stars.

Position: Guest Relation Officer.

Responsibilities:
• Promoting the hotel’s facilities.
• Warmly greet and welcome guests, upon arrival.
• Clearly explain room key, location and direction of the room to guests.
• Ensure personal grooming meets the standards of the Company policy.
• Take ownership of any guest complaint and use techniques to ensure the guest is satisfied.
• Checkout guests in a friendly and efficient manner.
• Take every opportunity to maximize sales by suggesting products and services of the property.
• Provide guest feedback to Management in a timely manner.
• Apply conflict resolution techniques when dealing with issues relating to intoxication.
• Provide support and assistance for an intoxicated guest; Room inspection reports; Guest's comments reports, next day departures report, hotel orientation.
• Preparing VIP amenities list for VIP, honeymooners, birthday guests, send out personal letters for VIP guests, welcome letters to repeaters and with the General Manager signature.
• Ensure outdoor areas are maintained in a clean and tidy manner that presents the department and property in a professional way.
• Ensure all equipment is cleaned in accordance with manufacturer’s instructions.
• Assist new and junior employees in developing workplace skills.
• Provide knowledge as requested to new and junior employees on front office and reservations information.

November 2012 – May 2013

Grand Resta Resort. Egypt, Marsa Alam, Red Sea; 5 star.

Position: Guest Relation Officer.

Responsibilities:
• Promoting the hotel’s facilities. Room and hotel inspection reports; Guest's comments reports.
• Provide guest feedback to Management.
• Hotel orientation for travel agents and outside guests.
• Daily complimentary and VIP amenities list.
• Arranging flowers and birthday's cakes for the guests.
• Send out personal letters for guests who checked-out.
• Welcome letters to repeaters and VIP's with the General Manager signature.
• Ensure outdoor areas are maintained in a clean and tidy manner that presents the department and property in a professional.

• Ensure all equipment is cleaned in accordance with manufacturer’s instructions.
• Provide knowledge as requested to new and junior employees on front office and reservations information.
• Provide support to new and junior employees in operational standards to meet policies and procedures.

April 2012 –
September 2012

Bodrum Holiday Resort. Turkey, Bodrum; 5 star

Position: Sales Representative

Responsibilities:
• To sell the tour trips on scuba diving boat trips and school lessons for hotel tourists.
• Assist the with Russian language translation.
• Be a guide for excursion trips.

October 2008 – March 2012

September 2008 - May2009

Jewelry shop. Ukraine, Kiev

Position: Sales-Consultant

Children Garden , Ukraine, Kiev

Position: English Teacher (part time)

April 2007 –
September 2008

Volya-Cabel. TV and internet provider company. Ukraine,Kiev

Position: Consultant -operator in call-center
Responsibilities:
• Assist consulate customers in various questions.
• To solve problems about internet connection and TV equipment to customers.
• To give information about new update.
• To contract new customers.

January 2005 – November 2006

Duymovochka. Ukraine. Vyshneve;
Factory, producing semi-factured products
Position: Sales Representative
Responsibilities:
• To supply products to customers; to contract new ones.
• To be responsible for financial operations.
Education:

2005 - 2009
Bachelors in Philology (English language and literature)
Kiev National Linguistic University

2000-2008
Kiev National Music College
Class: Master of Piano

Additional Education:

2007-2007
Trade manager (sales representative) Courses.
2009-2009
Turkish language Courses "Anatolia".
2010-2011
English language Courses

Languages Knowledge:

Ukrainian (fluent)
Russian (fluent)
English (good)
Turkish (Basic)

Computer & Technical Skills:

Microsoft Excel
Microsoft Word - Opera 5
Use of Internet & E-mail etc.

Interests & Activities:

Reading
Sports

Travelling
Movies, Reading books

Personal Information:

Marital Status : Single
Nationality: Ukraine
Date of Birth: 02.04.1985