Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19408329/

Work experience

Project-менеджер

from 01.2025 to now (1 year 9 months)
AcuCall, Дистанційно (IT)

Took on a combined COO/PM role in Jan 2025 and completed PM training at Hillel (completed April 2025). Actively applying:
•Product strategy & roadmapping
•User research & customer discovery
•Data analysis & testing
•SDLC (Agile/Scrum, Kanban, sprint planning, release management)
•Jira, Confluence
•Backlog prioritization
•Stakeholder & cross-functional management

Director Client Services

from 01.2017 to now (9 years 9 months)
AcuCall, Дистанційно (IT)

Responsible for overall customer experience: managing support team and open action items for development team, project management, Jira tasks creation and tracking, internal daily calls, external meetings with clients, reporting.
Able to cover support specialist in case of absence (monitoring, account setup, issue handling, emails, calls).
Able to cover QA (manual testing, create and follow test cases, explore bugs).
Actively engaged in all company processes.

Support manager

from 01.2015 to 01.2017 (2 years)
AcuCall, Дистанційно (IT)

Customer service representative - emails, calls, system monitoring, report issues to tech department.

Education

International Humanitarian University

Philology, literature and linguistics, Одеса
Higher, from 2016 to 2017 (1 year)

Dnipro University of Technology

Technical translation, Дніпро
Unfinished higher, from 2011 to 2015 (4 years)

Additional education and certificates

Hillel, Project Manager

2025
Certificate

Knowledge and skills

• MS Visio
• Microsoft 365
• Slack
• MS Teams
• AI-інструменти
• SIP
• IVR
• RDP
• SharePoint
• Jira
• Ведення CRM
• MS Excel
• Управління ІТ-проєктами
• Уміння аналізувати
• Адаптивність
• Чесність
• Уважність
• Неконфліктність
• Дисциплінованість

Language proficiencies

English — advanced