Владислава

Vladyslava Melnyk
Customer Support Representative

Contact Experience
analysis of the solution of typical customer
Phone 2021 – 2024
requests and explaining to customers how to
[open contact info](look above in the "contact info" section)
Customer Support solve the problem;
information processing using modern technical
Representative
Email means;
[open contact info](look above in the "contact info" section) (Live Chat) work with information systems and customer
databases and supported hardware and software;
work with automated systems of interaction with
Address clients;
Kyiv application of the established rules of business
communication when advising clients;
work with programs for receiving, processing and
registration of customer applications;
answers to customer inquiries within the

Skills
deadlines set by the regulations.

Problem-solving 2024- 2026 Managed and maintained customer information in
the CRM system, updating records and tracking
Customer Support customer interactions.
Critical Thinking
Manager Maintained and segmented the customer
database to ensure accurate and up-to-date
Conflict resolution records.
Assisted customers with application installation,
Responsibility setup, and troubleshooting via phone calls.
Provided prompt and professional support via live
chat and email, ensuring a high level of customer
Multitasking
satisfaction.
Processed customer requests and organized
CRM systems customer data to ensure accurate and up-to-date
information.
Microsoft Office Resolved technical and account-related issues by
identifying customer needs and providing effective
solutions.
Email support
Escalated technical issues to the appropriate
technical teams and followed up to ensure timely
Live chat support resolution.
Trained and onboarded new Customer Support
Phone support team members, providing guidance on support
processes, CRM tools, and company procedures.

Language Education
English B2 2020 - 2023 Bachelor of German Philology
Kyiv National Department of German Philology. Teacher of
English, Spanish and foreign literature.
Linguistic University