Ukraine's #1 job service
Personal information hidden
This job seeker has chosen to hide his personal information and contact info. You can contact him using this page: https://www.work.ua/resumes/19421787/
Customer support representative
- Considering positions:
- Customer support representative, Support manager, Customer service specialist, Customer success specialist, менеджер підтримки користувачів, спеціаліст техпідтримки
- City of residence:
- Sumy
- Ready to work:
- Remote
Contact information
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
DARIA BONDAR
Customer Support Specialist | Recruiter
Ukraine, Sumy
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Professional Summary
Customer Support and Recruitment Specialist with 4+ years of experience in international companies. Skilled in multilingual customer communication, CRM systems, recruitment, and customer support.
Professional Experience
Customer Support Specialist — All Right
October 2024 – Present
• Provide customer support via phone in English.
• Communicate with customers in multiple languages using AI-assisted tools via chat.
• Handle refunds, customer requests and issue resolution.
• Consult students and parents about the platform and learning process.
• Work with amoCRM, Zoho CRM and Intercom.
• Support sales and improve customer satisfaction.
Recruiter / Chat Operator — 360 Agency Middle East
October 2021 – September 2024
• Recruited candidates for hospitality positions in the UAE.
• Communicated with international candidates in English.
• Screened CVs and sourced candidates through LinkedIn.
• Supported candidates throughout the recruitment process.
Graphic Designer — Mindy Teams
September 2020 – February 2021
• AI data annotation.
• Image and video processing.
• Quality control in an English environment.
Education
Bachelor's Degree in International Economic Relations
Ukrainian Academy of Banking
2018–2022
Skills
Customer Support, Customer Success, CRM, amoCRM, Zoho CRM, Intercom, Candidate Sourcing, Sales Support, Email & Chat Support, Slack
Languages
Ukrainian — Native
Russian — C2
English — B1
Customer Support Specialist | Recruiter
Ukraine, Sumy
[
[
Professional Summary
Customer Support and Recruitment Specialist with 4+ years of experience in international companies. Skilled in multilingual customer communication, CRM systems, recruitment, and customer support.
Professional Experience
Customer Support Specialist — All Right
October 2024 – Present
• Provide customer support via phone in English.
• Communicate with customers in multiple languages using AI-assisted tools via chat.
• Handle refunds, customer requests and issue resolution.
• Consult students and parents about the platform and learning process.
• Work with amoCRM, Zoho CRM and Intercom.
• Support sales and improve customer satisfaction.
Recruiter / Chat Operator — 360 Agency Middle East
October 2021 – September 2024
• Recruited candidates for hospitality positions in the UAE.
• Communicated with international candidates in English.
• Screened CVs and sourced candidates through LinkedIn.
• Supported candidates throughout the recruitment process.
Graphic Designer — Mindy Teams
September 2020 – February 2021
• AI data annotation.
• Image and video processing.
• Quality control in an English environment.
Education
Bachelor's Degree in International Economic Relations
Ukrainian Academy of Banking
2018–2022
Skills
Customer Support, Customer Success, CRM, amoCRM, Zoho CRM, Intercom, Candidate Sourcing, Sales Support, Email & Chat Support, Slack
Languages
Ukrainian — Native
Russian — C2
English — B1
Similar candidates
-
Customer support representative
30000 UAH, Remote, Zhytomyr -
Customer support specialist
Remote -
Customer support representative
40000 UAH, Remote -
Customer support specialist
Remote -
Customer support representative
Remote -
Customer support representative
Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/19421787/